I attempted to find a corporate email to send this "review" to, but couldn't find one, and the "Chat Now" option on the site and app didn't work either. As you'll read below, sharing this info with the hotel directly would likely have been a futile effort as communication was an issue. This feedback is in regard to a recent stay at Homewood Suites by Hilton Columbus Easton, where I stayed from July 9-12 for a youth "stay and play" baseball tournament. While the physical property was clean and well-maintained, the experience overall left me disappointed—particularly considering Hilton’s longstanding reputation for quality and service. I had expected better from a brand like Hilton. This experience has me questioning whether that level of excellence still holds true. Key Issues: Pre-arrival communication: I needed to make a simple reservation change but was unable to reach anyone at the hotel for several days. Calls went unanswered, and even Hilton’s main customer service line couldn’t get through. I finally reached someone the day before check-in, which was stressful and unnecessary. Breakfast challenges: On the first morning, there were no plates or bowls available. On the second morning, breakfast opened nearly 15 minutes late, causing families—many trying to get to early games—to scramble for alternate plans. Towel shortage and service delays: After housekeeping cleaned our room on Day 3, we were left with no towels. I called the front desk and was assured they’d be sent up. Over an hour later, nothing had arrived. I followed up in person and was told again they would come. Eventually, someone brought just one towel—for a room with three guests. I was told towel supplies were limited. I had to track down a housekeeper in the hallway to get two more. She was kind and helpful—the only staff member during my stay who truly seemed concerned with guest experience. We were still short on washcloths and had to rely on face cloths that I had packed. Cleanliness: I found small insects in the bathroom on two different days. It wasn’t a major infestation, but certainly not something I expected from a Hilton property. Safety: While I was not impacted by this directly—we checked out and left a night early—other families from our team who had stayed reported that their car, and several others, had be broken into during that Saturday night. Apparently, this has been an ongoing issue at this location, and it seems nothing is being done about it. This was a fully booked weekend, and I understand high occupancy can stretch resources. However, given Hilton’s reputation for hospitality and service, I was surprised by the lack of responsiveness and inability to meet basic needs such as towel access and timely breakfast service. These are not luxury expectations—they are essential for guest comfort. I wanted to share this experience in hopes that improvements can be made at this location. At this time, I would hesitate to recommend Homewood Suites Columbus Easton to others, particularly during peak events.

This hotel has countless reviews of cars being broken into and does nothing about it. My car window along with 5 other cars were broken into last night. The staff and manager were friendly but this seems to be a daily occurrence. Why isn’t there security or even cameras. It just blows my mind that nothing has been done about this. ABSOLUTELY DO NOT STAY HERE until they hire security for the parking lot.

I stay at Homewood Suites locations frequently, and this property unfortunately did not meet the brand standards I’m used to. The breakfast was extremely disappointing—items like the taco station and overnight oats were missing, and the oatmeal appeared several days old and was inedible. The hash browns were so soggy and undercooked. We also selected this hotel specifically to celebrate a child’s birthday with access to the pool, only to find that both the pool and the gym were closed. We were not notified of either closure at booking or check-in, which completely changed the experience of our stay. Overall, the lack of communication and the overall attention to guest experience felt far below expectations. I hope leadership addresses these issues so future guests have a better stay.

If I could leave a zero I would. My husband and I traveled to the area from Florida for a family member’s 80th birthday party. My husband travels for work so we are Diamond members. Upon arrival the front lobby is nice but then you walk down the hall that clearly doesn’t get cleaned often. Got to our room and the bed was visibly slanted, not something I’d come close to wanting to sleep on. The front desk moved our room which was fine. That room was “ok”, less than “clean” with two queens, we tried both trying to find the lesser of two evils, they both felt like they were probably the same mattresses from when the hotel opened, hard metal springs could be felt. The sheets and blanket (if you can call it that) were visibly worn and super thin. Pillows are tiny and super flat, also didn’t seem like they had been replaced since the place opened. The fridge in the room sounded like someone was drilling into the wall, and there was either poop or dried bloody boogers smeared on the bathroom wall. Breakfast was not great. They have one older Hispanic gentleman working in the breakfast area that seemed to be the only kind employee in the building. Morning #2 “Ciara” started taking up the breakfast items at 9:30 then more people came in and she behaved like it was an inconvenience to bring food back out. Morning #3 “Ciara” came out to the dining area around 9:50 and yelled “breakfast closes at 10am, you’ll have to be out by 10” with the WORST attitude (whoever hired her to be customer facing should be fired), then at 9:58 she came up and shut the TV off where my husband and I were sitting, yelled out to her coworker “what time is it” I yelled back to her “it’s 9:59”. There was another couple, a single gentleman, and a family of 5 in the dining area. “Ciara” yell out again “breakfast closes at 10, y’all have to leave” to which my husband replied “why are you being so nasty” the poor family of 5 rushed their kids out like they were scared. “Ciara” started a verbal altercation with us and left the get her manager and when they both returned “Ciara” started yelling again that she was going to show me to the point her coworker had to shove her back into the kitchen as she was threatening to beat me up, we could hear her screaming from behind closed doors. Whoever runs this place needs to reevaluate how often they visit, who does their hiring, and what kind of hotel they want to run. This is NOT the Hilton brand we are used to, no one even came to offer an apology or make any kind of amends for the way we were treated. The other couple in the dining room were Diamond club as well and also came to report “Ciara’s” behavior which clearly fell on deaf ears. Needless to say we checked out and booked at another hotel. HORRIBLE experience! DO not stay here if you have any standards, do yourself a favor and book elsewhere.

After driving for seven hours on a work trip, this hotel called me close to midnight to cancel my reservation that I made two months ago. They claimed they overbooked, which is absolutely unacceptable. I went to the Hampton Inn down the street, and the worker at the front desk told me this is a common issue with this Homewood Suites, that they're supposed to rebook me at a neighboring Hilton hotel, and that they shouldn't have even cancelled my reservation given that I am Honors Gold member. The management needs to be fired and replaced with some competent people.

The check in process was quick and simple but that’s were the pleasantries ended. Got into the room and noticed the remote did not have a battery cover (not a huge deal). Then my son tried to get on the bed and the WHOLE BASE collapsed resulting in him busting his lip on the end table. This was his birthday weekend trip and this is how it started. Very large stain all the way down the hallway, staff was no where to be found. I will say the Hispanic man running the breakfast was the only one who cared about customer service. Requested extra pillows due to the ones in the room being flatter than a pancake and never received them. The blankets on the bed would leave you freezing in the room. One had 1 trash bag in the room, no sheets or blankets for the pull out couch, and was told that our room probably wouldn’t get cleaned because they were “so full.” Then we go to the breakfast service same biscuits and gravy both days and the biscuits were absolutely terrible. While eating breakfast the final day, while at breakfast there were many guests trying to figure out who had their cars broken into and was told that it happens almost every day especially Saturday nights. There are cameras in the parking the lot but the management doesn’t seem too worried about it. Let the glass in the parking lot stand as a warning. Completely unsatisfactory for the price.

Was in town to coordinate a huge fundraiser beginning at 5:45 am on a Saturday. Had a million things to take care of on the Friday evening. Planned to quickly check into the hotel at 6 pm. They told me my room wasn't quite ready but would be soon and 3 of us - my husband, son, and I STOOD in a busy lobby for 30 minutes. No acknowledgement of our discomfort or our time. Terrible service. I've never had a room not ready at 6 pm, and they could have communicated in advance so I could have planned my evening differently. Total disregard for my time and lack of respect. I was told I would receive a partial refund on my room by the manager and now they are also refusing to honor that commitment. That lack of honesty and customer service is appalling.

Currently staying at the hotel. Really bad service. Front Desk is staffed 50% of the time. I waited 12 min for some to show at the front desk to checkin. During the two day stay I witnessed others wait similar times with frustration. Front desk agent said they are working front desk at both Homewood and Hilton Garden Inn. This means they go back and forth between two hotels. We asked if Grills worked at checkin, and we were told yes. Purchased food, and both grills are broken. As I type, we are sitting in Breakfast area waiting on maintenance (55Min). Guess we will lose the food. Most of the staff at hotel is not friendly and the appearance is they do not like their job and do not want to be here. This is a leadership issue at the higher levels. Staff the hotel with good customer service people and they will smile and snjoy the job and treat the customer like a customer. . The hotel a beautiful and clean. The Breakfast is amazing and the breakfast staff the morning of 4-8-2025 was amazing. Everything with the front desk on 4-7-2025 and 4-8-2025 was an absolute train wreck. Most guest feel this way, but may not take the time to write a review.

The rooms were very nice and people were also very nice. One problem we experienced was slow service, during breakfast no the mornings we stayed they ran out of breakfast and we knocked multiple time on the door and nobody answered and took 10-20 minutes to come out. Also the first night we stayed at least 10 cars were broken into. Lastly the shower knob was broken and they told us that maintenance would be up by 8am and maintenance never showed up also the dish washer work for only 1 time then shut off and never came back on.

Absolutely one of the worst Hilton experiences I've ever had! To start, there we no linens in the room for the pullout and when requested, all we got was a pillow and sheets. We were also short on shower linens and coffee pods. The pool had no towels so I had to request those from the desk as well. There were no clean plates and bowls for breakfast on Saturday morning and they were washing them 3 at a time. The absolute deal breaker was walking out to our cars in the morning to find out that 12 cars had their windows smashed overnight. Literally on either side of my truck. Thankfully, neither of our cars were hit, but in reading these reviews it seems that this is very common and the hotel seems to not want to present this at all. We saw no security, additional lighting or any attempt to try to prevent this. In talking to some other people staying there, our experiences seemed to be consistent with theirs. I could not justify staying for the second night and risking either or both of our vehicles being broken into. So instead of spending that evening having a nice dinner for my wife's birthday, we were driving home early. It is the only time I've ever checked out of a reservation early. I booked the weekend using points and it took the front desk 2 hours to cancel the reservation without charging me for the second night (though I'm still unsure if ill ever see those points back on my account). As I got back to the room to finish packing up, the fire alarm went off. I obviously wouldn't blame this on the hotel, but they made no effort to evacuate or tell people it was a false alarm. They were still checking people in as the alarm was going off! While the room was clean and the hotel seemingly nice, we will never stay at this hotel again, and I would warn anyone considering it to stay someplace else.