Kudos to Nikki at the bar. Only her second day and she killed it!! Personality was great and she made not only myself but everyone else at the bar feel amazing. The service definitely out weighed the wait. She is a SUPERSTAR!!! I would definitely come back to see HER!!! Thanks HGI for hiring an amazing person. Thanks again Nikki!

The hotel was very nice, clean and friendly staff. My room was ready earlier than expected, clean, fresh towels. No complaints here! I would definitely stay here again!

Disgusting hotel, first room had fresh mould growing in the shower and a corner with hairs. I asked hen to clean, gave them the opportunity, but they didn’t? So I had to switch rooms when I came back in the night. Next room had fresh cola spread out in the minibar and cabinet. Also, what’s the deal with not even making the bed? This is a Hilton? Then the swimming pool also reeked like mould and was very small. Staff didn’t do a lot to help. I’m Hilton member, but didn’t get any water whatsoever.

I still have to ask for my room to be cleaned... And sometimes when it is, it's not totally. Which is unfortunate because as far as other service the front desk is very friendly... The bar staff is very friendly... And I absolutely love the lady that they send to clean my room at night when it's not clean during the day.. I have to stay there a lot.So she recognizes me now. If they could do a better job at that and having the rooms cleaned correctly to begin with, that would be good. I will say it's a nice improvement to have security in the parking lot. So you don't have to worry about your car being broken in any more.

If I would have read reviews about the hotel, I never would have went here. I was here on an impromptu "Mommy away weekend". I found the hotel for about 226 for the total stay on Google. I checked in after work around 6pm on a Thursday night. The front desk associate Keyaira was amazing and the security guard( I think that's his position) was amazing as well. We laughed and joked when I came in. My room was clean. It smelled clean, sheets were clean as well. To be fair, I am also a person who is going to clean my room again because of COVID precautions. My car was safe. No issues with parking or anything like that. I am planning to stay here again and I am hoping for the same positive experience again.

Horrible! How do you check in, get to your room, and it’s FLITHY! Then when you call the front desk, they refuse to come up and see the room, they tell you to bring pictures down! Might I add the customer service from the two females and one male at the front desk was awful, they have a don’t care attitude, I guess because it wasn’t their night that was ruined. To top it off, it’s Saturday night, one of the busiest night of the week and ironically there’s not a manager on duty! No discount or refund, but we’ll “clean” it, and two hours later the only person that I’ll give a good review to was the lady who cleaned the room. Very disappointed Hilton, very disappointed.

Two stars may be generous , not sure how this has the Hilton name attached to it. The rooms were once modern and new , now they look worn. The refrigerator in room is ridiculously loud , and talking to a colleague he says he just unplugs it when he stays there. I mentioned a noise to the front desk and they said they would look into it , no follow up and the noise was still there all night , so I guess its normal??? Only positive is the pantry is well stocked .. I would not stay here again unless there were no other options

Stayed here for one night for a girls night. We were surprised to find out the in house restaurant was closed up. The check in took a good 20 mins and the workers were rude. They didn’t even tell us our room number or how to find the elevator. Once arriving to the room it appeared clean but had the smallest pillows I’ve ever seen. Think toddler pillow or throw pillow for a tiny ikea couch. The entire lobby smelled like cigarette and weed smoke bc of people smoking right next to the rotating door. The location is convenient but I would not stay here again.

This hotel had extremely noisy guests who smoked weed, left children unattended at 3am ( a child was knocking on their own door trying to be let in by siblings- also children)- and very loud walking down hallway and talking loud from 1030 thru 3am. Hotel guests complained and the front desk person came up, but I don't know how it was handled. The pillows on the bed was tiny, no extra blanket or pillows in the closet, and the heater made THE worst noise during the night. I was hoping to drown out the noise of the people with the fan on the heater, but it was crazy loud when it kicked on and off. This is the second Hilton branded hotel I've tried to stay in Columbus and I have been let down twice now. I will no longer use this chain of hotels. Why can't hotels hold people accountable for their disruptions to other guests? They should have to pay for my room! I got no sleep and had to return home earlier than planned. Do not go here.

This happens daily. Be careful at night you can be held at gun point while cars are being broken into. Bring your own towels because they are very hard to get. No discounts are given for these conditions.