I was a little nervous about staying here when I read some of the reviews, so you can imagine my delight when the parking was plentiful, the check-in was a breeze, the staff was pleasant, the facility was clean including the rooms, there was a nice big shower with great water pressure, Crabtree and Evelyn products, and efficient coffee maker with Dunkin' Donuts coffee, and as comfortable a mattress, sheets and comforter as I've ever used in any hotel and I have traveled all over the world. Maybe some of the bad reviews cause the hotel to up their game - whatever - I highly recommend staying here.

The room and property are great in a good location. The service was very low with no greetings and minimum wording too busy talking to colleagues. Should I say rude? The bed sheet showed a large stain. Maybe clean but not pristine. Breakfast is only a la carte with the weirdest waiter ever I had in my Travelling life. If I could have put a negative tip I would have. Zero service for breakfast Throwing the bill even before he brought the food . Not asking for drinks or anything beside a menu pick

I am a longtime Hilton customer and frequent business traveler who has stayed with this chain many times throughout my career. I chose the Hilton Garden Inn Columbus Easton for a business trip from April 17–20, 2026, and experienced some of the most shocking and discriminatory treatment I have ever encountered at any hotel in my life. On April 18–19, 2026, between approximately 1:00–3:00 PM, I returned from lunch to find my room key had deactivated. I approached the front desk for a simple key replacement — one of the most routine requests a hotel guest can make. The front desk agent, whose name tag read "Janek," responded by screaming at me in front of other guests in the lobby. She yelled: "If you needed two keys you should have said so. I don't have time for this. I have other guests I need to help." Her tone was loud, aggressive, and completely out of control. She then dismissed me without any resolution. The key had deactivated on its own through no fault of mine. There was absolutely no justification for screaming at a paying guest in a public lobby. This was not an isolated incident. Throughout my entire stay, Janek consistently greeted white guests with a warm smile and a friendly hello, yet never once acknowledged me or my partner — not a single greeting over three days. The contrast in how she treated guests based on race was blatant and undeniable. When I requested to speak with General Manager Monhjah to formally address my concerns, Janek personally refused to connect me — with the same hostile and aggressive attitude — claiming the GM was too busy. It is completely unacceptable for the very employee being complained about to be the one blocking a guest from reaching management. I was in Columbus for business and had meetings I could not miss, so I was forced to leave without resolution. I am now escalating this to Hilton corporate. Screening at a guest, treating people differently based on race, and deliberately preventing a formal complaint from reaching management are not minor infractions. This is a serious failure of character and professionalism that Hilton corporate must address. Every guest deserves dignity, equal treatment, and the right to be heard.

Kudos to Nikki at the bar. Only her second day and she killed it!! Personality was great and she made not only myself but everyone else at the bar feel amazing. The service definitely out weighed the wait. She is a SUPERSTAR!!! I would definitely come back to see HER!!! Thanks HGI for hiring an amazing person. Thanks again Nikki!

The hotel was very nice, clean and friendly staff. My room was ready earlier than expected, clean, fresh towels. No complaints here! I would definitely stay here again!

Disgusting hotel, first room had fresh mould growing in the shower and a corner with hairs. I asked hen to clean, gave them the opportunity, but they didn’t? So I had to switch rooms when I came back in the night. Next room had fresh cola spread out in the minibar and cabinet. Also, what’s the deal with not even making the bed? This is a Hilton? Then the swimming pool also reeked like mould and was very small. Staff didn’t do a lot to help. I’m Hilton member, but didn’t get any water whatsoever.

I still have to ask for my room to be cleaned... And sometimes when it is, it's not totally. Which is unfortunate because as far as other service the front desk is very friendly... The bar staff is very friendly... And I absolutely love the lady that they send to clean my room at night when it's not clean during the day.. I have to stay there a lot.So she recognizes me now. If they could do a better job at that and having the rooms cleaned correctly to begin with, that would be good. I will say it's a nice improvement to have security in the parking lot. So you don't have to worry about your car being broken in any more.

If I would have read reviews about the hotel, I never would have went here. I was here on an impromptu "Mommy away weekend". I found the hotel for about 226 for the total stay on Google. I checked in after work around 6pm on a Thursday night. The front desk associate Keyaira was amazing and the security guard( I think that's his position) was amazing as well. We laughed and joked when I came in. My room was clean. It smelled clean, sheets were clean as well. To be fair, I am also a person who is going to clean my room again because of COVID precautions. My car was safe. No issues with parking or anything like that. I am planning to stay here again and I am hoping for the same positive experience again.

Horrible! How do you check in, get to your room, and it’s FLITHY! Then when you call the front desk, they refuse to come up and see the room, they tell you to bring pictures down! Might I add the customer service from the two females and one male at the front desk was awful, they have a don’t care attitude, I guess because it wasn’t their night that was ruined. To top it off, it’s Saturday night, one of the busiest night of the week and ironically there’s not a manager on duty! No discount or refund, but we’ll “clean” it, and two hours later the only person that I’ll give a good review to was the lady who cleaned the room. Very disappointed Hilton, very disappointed.

Two stars may be generous , not sure how this has the Hilton name attached to it. The rooms were once modern and new , now they look worn. The refrigerator in room is ridiculously loud , and talking to a colleague he says he just unplugs it when he stays there. I mentioned a noise to the front desk and they said they would look into it , no follow up and the noise was still there all night , so I guess its normal??? Only positive is the pantry is well stocked .. I would not stay here again unless there were no other options