Got checked in after a long day and walked into our first room, which based purely on smell, maybe had a service dog or pet in it prior to us. Darius, the best person in the world, very quickly resolved this for us and brought us new keys to a new room right across the hall. This was the best case scenario solution. He was super kind and made what was a not-so-great day into a good one. Thanks Darius!

My stay at the Columbus Airport Marriott was mixed. The biggest issue was the room quality. The first room I was given had a very strong smoke odor, which was disappointing. The staff, however, were extremely friendly and helpful and quickly moved me to another room. The second room still had a slight smoke smell, but it was noticeably better. However, it was bad enough that all of my stuff smells like smoke now. The room itself felt dated and could use some updating. I also noticed the bed skirt had visible stains, which wasn't a great impression. On the positive side, the bathroom appeared to be updated, and the room overall seemed clean. I also appreciated that the TV included Netflix access, which was a nice convenience. The staff really helped improve the experience and deserve credit for being accommodating and professional. With some room updates and better attention to odors and presentation details, the stay would have been much better. As it stands, I would not stay here again.

I’m not sure why anyone would rate this hotel more than 2 stars for ANY reason. Upon arrival, there was no smiles checking in, I felt to be more of an inconvenience than anything. Got to the room and there is outdated furniture, old carpet and a 32 inch television from the late 90’s…. The mini fridge is just sitting on the floor like in a dorm room. Wallpaper is peeling off the walls, the ceiling and walls are dirty, and the air return vent has never been cleaned…. for some reason, there are two shower heads ( only one works ). This is easily the most busted up Marriott I have ever been in. I do not recommend for any occasion. I can’t wait to check out. This hotel sucks, don’t waste your money…. Find a room somewhere else.

I recently stayed at the Columbus Airport Marriott for two nights while attending a convention hosted at the hotel. Overall, it was a pleasant stay and worked well for a conference setting. The hotel had plenty of meeting and guest room space, so the event never felt overcrowded. The location was easy to get to, and parking was plentiful and convenient, which made arrival and departure stress-free. The staff throughout the hotel were courteous and professional. The food was better than average for conference hotel dining, which was a nice surprise. The guest rooms were decent and comfortable enough for a short stay. They weren’t especially luxurious or memorable, but they were perfectly adequate. My main disappointment was with housekeeping. Items that were used during the stay, such as towels, coffee supplies, and hand lotion, were not replaced automatically, which was inconvenient. Overall, this is a solid, practical hotel for business travel, conferences, or short stays, especially if convenience and accessibility are priorities.

Spent Saturday night at this hotel. After the mix up with our room was remedied we met the woman from housekeeping who was extremely friendly and helpful! We then went to the restaurant for a drink and dinner before we left for the concert. There we met Amit our bartender/waiter and now our friend. He was another friendly face, helpful with our choice of what to have for dinner and drinks available. We had a very pleasant conversation, a few laughs and a nice meal. All in all a very nice start to the evening. High marks for the staff we met and the service we received!

0 stars, Staff upon arrival rude( older black lady with small braids). We arrived at 3:15 to check into a 3 pm check in, were told give them 20 min to get room clean, we waited 25 min and came back only to have them tell us we need to wait 30 min or more until it’s cleaned. We explained that we had a 4pm reservation at a restaurant, and a concert after. She said we can’t do anything about the room not being cleaned, we sold out last night and they are behind. The lady said well you can come back later and we will have the room on hold. My wife confirmed style of room ( king bed). She said as long as we’re back by 2am it would be held also reminded us of daylight savings. We arrived back to the hotel at 11:30p to be told they have one double bed room, everything is completely booked. They said they could call around to see if another local hotel has any availability, surprise everyone was booked out. Here we are at midnight with no room. Local having to travel to some other hotel to check into at 1am on daylight savings where we are already losing an hour. Unacceptable!

It is an old hotel.. u can tell from the elevators but the rooms were udpated at one point... i jas been maintained pretty good... my room was pretty quite.. was pretty large as well

What can I say! Just a disappointment. The hotel is in need of a significant renovation, as its current appearance is dated. The guest rooms lack an inviting atmosphere. Furthermore, the breakfast service in the lounge is consistently unsatisfactory; despite a stated 6 AM start time, hot food is frequently unavailable until 7 AM or later. The evening lounge service also falls short of expectations, and the staff's demeanor often appears unenthusiastic. While I generally prefer to provide positive feedback, I believe it is essential to bring a concerning situation to the attention of management, if they care! The front desk staff consistently demonstrates a friendly demeanor. As a frequent patron, I continue to utilize this establishment due to corporate arrangements; however, it does not consistently meet optimal standards.

I’ve stayed at close to 100 Marriott’s and this is the worst. Service: at first I was loving the service. Check in was great and they even upgraded my room. Upon getting to my room I needed maintenance for two things. After 4 hours maintenance never showed up. I was told maintenance also runs the shuttles and that takes priority over repairs. My last day at check out the manager acted like I was a bother to her. So service was marked down for those reasons. Room: very large but very dated. The hardest couch I’ve ever been on. My shower leaked for days and maintenance was unable to fix so I had to listen to it drip while I tried to sleep. Furniture was very dated. M Club was well kept and nice looking. The food was just ok. Breakfast was always sausage links and scrambled eggs for the warm items. Dinner usually consisted of just appetizers. The restaurant had good wings and drinks were pretty good. Generic: very dated hotel with little up keep. An employee said the owners don’t provide enough money to up keep the hotel and they actually have to scrap parts and items out of rooms to keep other rooms available for guest. Just a shame that they have let this go so bad

Was there for a conference for a group the staff was amazing the food was fantastic the room was great the lady at the front desk was very helpful and polite professional she had red hair didn't get a name the restaurant on 01/08/26 the lady at the bar was great our burgers were delicious the whole experience was great hope to come back one day had wonderful wonderful time our training was at a great location thank you again