the hotel itself is definitely dated and the rooms were nothing phenomenal compared to the renovated best westerns. we booked a king bed on expedia and when we got there there weren’t any king bed rooms available. we were told our bed was a queen but it couldn’t have been bigger than a double. the rooms themselves were clean and the staff were really nice though. i forgot something important in our bathroom and didn’t realize until the night we arrived home. i called them and housekeeping had my item which was awesome. they shipped it to me without any trouble and they were really sweet leaving nice notes on my box and cushioning my item inside. i don’t know if i’d stay again if i had the option to go somewhere else, but i can’t say anything bad about the staff. the location was good it was near stores and restaurants

Sad hotel. Not where you want to spend anything beyond an overnight because of airport travel snarls. Check-in at the front desk felt hostile, with reminders and signatures to not smoke in the room. The hallways are cramped and dimly lit with flickering lights. When I got to my room, the light switch didn’t work and the AC was off. I had to use my phone flashlight to wander over to another light and immediately turn on the AC to cool the room. Of course, the room smelled like cigarettes, I suspect they all do. I didn’t take a shuttle, just an Uber both ways.

I had an excellent experience, and I want to give a special thank you to Zabi at the front desk for providing outstanding customer service. From the moment I arrived, Zabi was friendly, professional, patient, and genuinely willing to help. He accommodated my requests without hesitation and made sure everything was taken care of quickly and efficiently. What impressed me the most was his positive attitude and willingness to go above and beyond to make my stay comfortable. He answered all of my questions, offered helpful information, and treated me with kindness and respect throughout my stay. It is rare to find someone who is so dedicated to making guests feel welcome and valued. Because of Zabi’s exceptional service, my experience was much more enjoyable and stress-free. He truly made me feel welcomed and cared for throughout my stay. Employees like Zabi are a great asset to the hotel and deserve recognition for their hard work and dedication. Thank you again, Zabi, for your outstanding hospitality and excellent customer service. I highly recommend this hotel to anyone looking for a comfortable stay with staff who genuinely care about their guests. I will definitely be returning in the future.

The checking in was seamless and the gentlemen working was Zabi and was very pleasant. He gave ne a gift package and treated me great. The room was beyond clean and the bed was so comfortable. I will definitely come back when In town ?

I recently traveled to Columbus for a last-minute, 9-day work trip. Due to severe travel weather and some initial check-in complications, I arrived feeling a bit stressed. However, the staff worked diligently alongside my team to resolve the issues and get us checked in smoothly. ?Being away from home for over a week is never easy, but Zabi, who works the night shift, truly went above and beyond. He always ensures guests have everything they need before engaging in genuine, welcoming conversation. I am incredibly glad I chose to stay here. Despite the hectic nature of the trip, the staff’s care and commitment to their guests made all the difference.

We were very impressed with our check in experience, they allowed us to check in a bit earlier because we had a festival to go to. The room and breakfast were great. Very clean. Friendly staff. And perfect location with restaurants around, Gas, Coffee all a short walk.

Great service, breakfast was good. Front desk staff were good and helpful. Weekends were usually busy and pricey prior booking helps though. Everything else is great.

I will give this place ONE Star for the convenience of location. We were in town for a concert on 4/25. Booked a Jacuzzi room for one night. Paid almost $300! And the room and hotel was disgusting! Room was so dingy and uncleaned. The sink area was clearly not cleaned before our arrival. Room smelled like smoke. Bathroom door was damaged at the bottom so would not shut properly. Toilet would barely flush. The ceiling was leaking really bad in the hallway right inside the entrance of side door. No buckets, no signs warning of wet floor. (I thought maybe they just weren’t aware so I walked to the front desk and told the gentleman, he was in fact aware but apparently didn’t feel the need to do anything about it.) We have stayed at Best Western’s at other locations and always have had very nice stays. But this location was very cringy! Do not stay here!

We usually stay with Best Western whenever we need a hotel, and as a gold rewards member, we’ve had consistently good experiences, this location included in the past. This time, I used a lot of my points to book our stay, so I had high expectations. Check-in was smooth and easy, and the front desk staff was friendly and welcoming, which we really appreciated. The overall service was great. We did check out the pool area, the room itself was warm, but the water wasn’t quite as warm as I would have liked. It wasn’t freezing, just not very comfortable for relaxing. We stayed in room 330, which has a large square jacuzzi tub. That was definitely the reason we booked that room. The water got nice and hot, and the jets were strong and worked perfectly. My only real complaint about the room was the bed. It was very uncomfortable, extremely firm, and you could feel the springs when sitting on it. After about 7 hours of sleep, I woke up feeling really stiff, with pain in my right hip. I know from a previous stay that not all rooms have beds like this, so it seems to vary. Breakfast was decent with a good variety of options. The waffle maker made the waffles a bit too hard instead of soft, and I was disappointed they didn’t have orange juice, which I was really looking forward to. On a positive note, you could make blueberry muffins with the batter, which was nice. Overall, it wasn’t a bad stay, but I would definitely request a different room next time, mainly one with a softer, more comfortable bed.

They do not have a typical airport shuttle, which caused a multitude of problems. The shuttle that's listed on their website is just Ubers, which wasn't shared with us/listed online anywhere until we were waiting in the airport shuttle area for a while and called to ask if one was coming. When we checked in, we scheduled our departure Uber for the next morning and were told that it would be ready for us. The next morning when it didn't come, we were told that they didn't have shuttles on Sundays. This was not told to us on Saturday (12-18 hours prior). I had to track down the man at the front desk, who was in the back breakfast room on his phone, who told us to order a ride through our own account and we would be reimbursed for the cost, so we did. We were told that it would be credited to us in a couple of days but to call back if it wasn't. It's now been nearly a month and the credit still hasn't shown up. I've called the hotel and have not received a call back with any solutions. Corporate is no help and just says to call the hotel itself. While $30 is not the end of the world, it's terribly inconvenient to think you have a ride for 6am when you don't, and then have to pay for one, and then not receive the reimbursement you've been promised. Other than that, the rooms were clean, although half of the outlets in our room didn't work. The area felt safe and was a 25-minute bus ride to downtown with a bus station right outside the hotel, which was nice. The breakfast was fine - nothing special but on par with other hotel breakfasts. The staff was friendly but obviously not the most knowledgeable or helpful. I absolutely would not recommend this hotel unless you have your own car.