I was very disappointed with my stay at this hotel. The cleanliness was below expectations, and the room did not feel well maintained. I also had concerns about safety, as some areas of the property seemed poorly lit and unsecured. The hotel itself is very outdated, with worn furniture, aging fixtures, and an overall appearance that could use significant renovation. Unfortunately, the experience did not match the price, and I would not recommend staying here until major improvements are made.

I was surprised at how affordable my room was here. I stayed on a Monday night to get to my flight on Tuesday. A king suite was only $120+tax. Ups: the room was giant. The room was quiet even next to the airport. The breakfast was pretty nice. Instead of a shuttle this brand partners with Uber to get you to the airport. So I had a private ride to the airport. Downs: the pool was cloudy. There was some small damage in the bathroom tub. Overall satisfied with my stay.

The room itself was ok. The issues we all had were ~ there’s no screens in the windows that would avoid a child from falling out, we had a few ants in our room on Sunday, called the front desk & was told that maintenance wouldn’t be back until Tuesday, we wondered why the maids hadn’t been to our room & was told by the front desk that you have to sign up for room service before the maids will come in. After we checked out we noticed several car windows had been broken out, one of which was our daughters car, black bags had been placed around the windows & taped with grey tape so that people passing by would not take notice. When asked if they had cameras on the premises the answer was no. Which is a lie because there’s 2 on the front of the building near the door. When asked if a policeman was on duty after seeing a security car again the answer was no. After contacting the police to see if they would be coming out we were told no because a report was already done on all of the cars that had been broken into. This is not like ANY Homewood Suites by Marriott we’ve ever been in.

Do NOT stay here. I need a handicap accessible room and the one I was in was NOT ADA compliant. The removable shower head was missing so I reported it to the front desk as I need this for showering. They did not fix the issue so water was on the floor clear to the wall when I got out of the shower. All towels had to be used for me to get it somewhat dried up, which then made a trip hazard for me to use the toilet due to my handicap. I went to the front desk before 8am and was told the manager was not available until 9:30. I had to leave the hotel to attend a funeral so I was given the managers email. I sent an email to Emily with pictures supporting my claim and it was not responded to at all. When I returned from the funeral, the front entrance was blocked for paving so I had to enter a side door that was not ADA compliant due to no ramp access to the door. I asked before check out if my ride would be able to pick me up at the front and they weren't sure they could clear the area for me to safely exit. Emily was the one that came to the desk and I asked her why she didn't call or email me the day before even though I sent her an email before she even came to work. She informed me she was busy with the work out front and didn't have time. I asked her why the shower issue was not remedied. She said they don't have maintenance on Sunday or Monday. I informed her that this was an emergent issue and someone should have corrected it before the room as issued to a guest. She said she would call the home office and ask for it to be corrected because she has to request it after a remodel. I told her that should have been a part of the remodel. Her responses continued to be "Yes, Ma'am." I informed her of all ways I observed that they were not ADA compliant and that I had already reported them to the Civil Rights DOJ. Again, "Yes, ma'am." I asked her how they were going to remedy this after I told her that this would have turned out very badly had I fallen due to their negligence. I was promised a refund of my "most expensive" night during multi-night stay. They also have buckets on the floor in the breakfast area due to a leak causing a fall hazard and my room was very dirty in some areas, especially the floor and under the coffee pot. There was no urgency to properly handle requests or complaints.

This hotel was miserable. The beds were impact crater shaped. The kitchen sink flooded all over the floor. The bathroom light was broken and took two days of trying to repair. Front desk staff refused to let us change rooms because it would have required effort. I will return to Columbus again for work, and I will carefully locate this hotel and absolutely buy *anything* else. The cherry on top of my delightful stay was the basketball court behind the hotel. Kids were screeching until midnight. I'm glad they were having a good time, it's too bad I have to get up early for work. Anyway, I have located the worst Hilton brand hotel in Columbus. Save yourself, just book something else.

Room-layout was nice, a Suite with a separate kitchen/living room and bedroom. Cleaniness-HORRIBLE. Sofa had stains all over it (see pics) Tub/shower has mold! Bedroom ceiling had water stains so there was some type of leakage. kitchen had no pans, can't cook without the pans. Dishwasher had some kind of stain on the outside. Walls had stains or holes. Seriously, the Hilton Family should be totally embarrassed to have a property like this with their name on it!!!!! Hotel Manager probably needs to be replaced with someone who stays on top of Staff for room upkeep. I would never recommend this hotel to anyone! pics of proof that everything I'm saying is true are attached to this review.

This was sadly not up to what I’ve come to expect from stateside Hilton names hotels. This was aged, water spots , spiders in the room, fire alarm batteries going off in multiple rooms, pretty beat up kitchens and bathrooms. To top things off, the pool was being renovated while we were there and caused a huge chemical smell throughout the hotel that was terrible. Staff was nice and breakfast was provided. This hotel desperately needs a renovation. Embassy’s suites shares a parking lot and I would recommend staying there instead- their included happy hour and breakfast at embassy looked lovely.

The front desk attendant was amazing. Probably the reason I would stay again. Swimming pool was dated and need a good cleaning but he was nice enough to let us swim after hours. Good stay!

If you need a place to stay this isn’t the place to go. From check-in to check-out the experience was horrible. The check-in clerk made a number of inappropriate remarks regarding the property’s safety and the rooms. This was an unplanned trip due to a family emergency. After arriving to the room which was overpowered with air freshener we were asked to change rooms because the sink was stopped up and the handles were broken. The clerk met us on the second floor, advised us that the new room had a strong aroma (complaints from the last visitors) and told us it should not bother us because it did not bother him. The room had been doused in air freshener which later disappeared and the smell of smoke followed. The ceiling was cracked, dirty used towels hanging in the room (we called to asked them to be removed no one showed up after advising they would come twice), trash in the room, ripped couch cushions, and stained walls. Instead of uprooting our family to another room and dealing with the attitude of the clerk we stayed and waited for management the following morning to be advised someone would call. Still no call or updates. Breakfast at check-out was fine minus several items being unavailable. In addition to the missing items the convenient show while one of the guest came downstairs with little to no clothes on to breakfast with children present. Quite interesting experience to say the least to compliment the hallway full of trash.

My stay here was extremely disappointing due to how management treated me. The behavior I experienced was unprofessional, dismissive, and came across as racially biased. Instead of addressing concerns respectfully, management made the situation worse through their tone, lack of accountability, and unwillingness to help. No guest should ever feel uncomfortable, unheard, or disrespected—especially by management, who are supposed to set the standard for customer service. Unfortunately, that was not the case here. I would not recommend this hotel, particularly to people of color, until management receives proper training in professionalism, respect, and non-discriminatory practices.