quite possibly the worst hotel stay I’ve ever had in my life. I spent one night at this Comfort Inn. The room smelled bad and the stairwell had blood stains on the carpets. I have a rash on my chest from the sheets, where I slept. I walked out to the dingy continental breakfast to get a cup of the worst coffee I’ve ever tasted outside to find that my truck window had been smashed along with most of the other vehicles in the parking lot. after talking to the gentleman at the front desk, he reiterated this happens all the time and told me to fill out a police report Online. so now I had to pay to get a rash and have my truck broken into. Do not stay here if you do, you should call low price auto glass in Columbus because they will fix your window for you the same day, go low price auto glass! go stay somewhere nice that actually has security! the extra money you spend on the room will be saved on glass repairs for your vehicle.

Rooms were decently clean and check in staff was pretty good. However do not stay here unless you are okay with your car being broken in to and windows smashed. We along with around 7 other people woke up to our window of our vehicle smashed out. Per the general manager, the hotel doesn’t carry insurance coverage for these situations because it happens so frequently.

The front desk workers were wonderful! With that said I stayed here three times for work. The first time was fine. The second time I stayed here the toilet would not flush. The third time my room had cockroaches. ? I would not stay here again. ???????????????????

I booked this hotel for two nights during the Ohio Beef Expo and had an absolutely horrible experience. After driving 2½ hours with my family—including our 10-year-old child, 8-year-old child and 3-month-old baby—we arrived late, checked in, left briefly for food, and came back to find cockroaches crawling in our bedroom. Not one… two that I personally saw. I was disgusted and immediately went to the front desk. I was visibly upset and asked for a refund. The only thing offered to me was to switch rooms—as if moving down the hall somehow fixes a roach problem. If there are roaches visible in one room, everyone knows there are more. I was literally in tears and begging for a refund because I did not feel comfortable keeping my children, especially my infant, in that hotel. I was told to contact the manager the next morning. I then spent days trying to get ahold of management. Almost two weeks later, I finally reached the manager, who told me I would be refunded. That refund never happened. To make matters worse, after I provided photo proof of the cockroaches in the room, I was basically treated like I was lying. The bugs were disgusting, but honestly the way this hotel handled it was worse. No accountability, no urgency, empty promises, and terrible customer service from beginning to end. Charging guests to stay in bug-infested rooms and then refusing to make it right afterward is unacceptable. I would absolutely never stay here again and would strongly warn anyone—especially families with children—not to book here.

Muhammad!!!!! Our Man!!!! Awesome front desk guy. My husband and I stayed in rm 425 and we're having issues with the TV. He got us moved right across the hall in 426 in 15 mins. He's sweet professional kind and a super employee! Give this guy a raise. Good job Muhammad. Your freaking awesome! Candace and Billy ??

Rooms are dated and the front desk people are stand offish. Beds are on the hard side. The first night the pool was worm and not really that bad. The next day the pool was cold, the filter was NOT running and there gum on the bottom of the pool as well as the floor drain, in the pool, had "something brown and fury" growing all over it.

Booked using Choice Rewards points. Check in was quick. Room was clean and roomy. However, we were given a room (316) that was directly in front of the elevator. A open vending area and the stairwell was also right next to elevator. We had a hard time sleeping because there were other guests coming and going all night long, talking while waiting on elevator or using the stairwell with a stairwell door that slammed loudly every time it closed. When this wasn't disturbing us, we were tossing and turning in a king bed that felt like a board. We got up early and left quickly because of the lack of sleep and both of our backs aching from the bed. I can't help but wonder if we were given this undesirable room because our rewards night stay was "free". I have never had this bad of a experience at any hotel. I wanted to speak to the receptionist about it at check out but when we arrived at the front desk, there were 3 employees talking badly about another guest. I did not feel safe voicing our concerns because of that. I did reach out to Choice Hotels Customer Service, and they apologized for this all happening and credited back 8,000 of the 15,000 rewards points I redeemed for this stay. I feel we should be given the full amount back though, as our stay was a complete waste. Also, the parking lot was very dark and there was not much lighting.

This was one of the worst experiences I have ever had at a hotel! The room when we walked in didn't even smell clean. The\nMan at the front desk smelled like he hadn't showered, use deodorant in over a month.He was not very well taken care of. The people above me was up all night.I was awake all night long.Because the people above me were up stomping around. I didn't even eat the breakfast. The only thing good about this hotel is that it was in Polaris, right Where everything was. I booked For the 26th in the 27th by accident, they would not refund my money.So I have paid over two hundred dollars towards this hotel , and they have been by far the one of the worst hotels that I have stayed at! I definitely will be choosing Hilton garden.The next time. Whatever you do do not stay here. Especially if you like cleanliness

Older hotel that has seen better days. Parking was a joke between incomplete snow removal, large trucks, and vehicles with trailers taking multiple spaces on a Saturday night. We had to park at KTB next door. Room showed its age also. HVAC was very hard to adjust - hot or cold no in between. Sheets and bedding appeared old and had a very rough feel. Breakfast was another adventure. Bananas that should have been used for baking and no regular juice machine- see pics. They did have some basics which were just ok. Cheap place that is better than nothing but there must be better choices in area.

Had a really nice stay at this hotel. Everything was comfortable and easy, and the staff was great. Specially David—he was super helpful and made the stay even better. Would definitely stay here again!