I recently stayed at the Sheraton while visiting my fiancé from out of state. I booked the room hoping we could enjoy some quiet, peaceful time together, and overall parts of our stay were really nice. The king-size bed was definitely the highlight of our trip. It was honestly one of the most comfortable beds I’ve ever slept in, and we both looked forward to getting back to it each night. The hospitality during breakfast was also great, especially Cyrus at the breakfast bar. He truly stole the show. He was the most welcoming, outgoing, and personable staff member we interacted with during our stay, and he made our mornings much more enjoyable. Unfortunately, there were a few downsides that affected our experience. There were noticeable stains in the carpet and on the bathroom door, which took away from the overall cleanliness of the room. Housekeeping was also inconsistent. One morning the bed was simply spread up but the sheets were not changed. The following day a housekeeper entered our room to remove dirty plates and garbage but left everything else untouched. When I later saw the housekeeper in the hallway, I asked if our room was going to be cleaned and she told me no. That was confusing and uncomfortable because she had already entered our room while we had personal belongings inside. I ended up going down to the front desk to explain the situation. After we left the hotel and returned later, the room had finally been refreshed. Overall, the stay had some positive moments, but it wasn’t quite as spectacular as I expected it to be.

It hard times we live in and you would think humanity would be compassionate. I booked a room for $400 and cancelled in less than 24hours through booking.com . When booking I accidentally paid online instead of to pay at the hotel . I cancelled because I had an emergency health wise when I messaged the company gave them explanation I got no reply . Like how on can u render such services . No reply nothin and book.com can do nothing but now they charged me $400 for a room I never stayed at not even a partial refund. This is very sad

Beginning with the check in, Keena was helpful sharing all of the amenities the hotel offered. She was quick , pleasant and professional. The guest rooms were a complete surprise. Very spacious with a separate bedroom and seating area, nice sized refrigerator and microwave. Two large flatscreens. The toiletries are wonderful. I had breakfast and dinner on Wednesday. The breakfast attendant was always helpful and accessible. Jennifer the bartender was friendly and attentive. This brand really surprised me and when I travel again, I will check it out.

My first experience at this Sheraton! I came with family for a birthday celebration! My niece sweet 16, we got a 2 room with a master bed ? & the other room 2 ? a couch that pulls out into a bed! It has a fridge, safe coffee, complimentary water ? & For purchase. They provide Starbucks coffee you can make! It was a safe in master bedroom! It has a walk in shower! This is a nice Sheraton! It has a ? ?????????! They have meeting room, they have a bar & a restaurant! The front desk has snacks with refreshing water! It is located in the north part of Columbus! Check them out!?????????????

Could've easily been a 5 star experience but I had to return the food from the restaurant twice. One uncooked, and other burned. This was the ONLY negative experience that I had. Kaitlyn at the front desk was superb in how she dealt with this issue. Sheraton, if you're paying attention, she's a keeper. Angie, the manager was also exceptional. ROOM: Awesome, clean and comfortable SHOWER: OMG pressure!! This is more important that you realize! BED: Very comfortable. LOBBY: Felt like a higher class of hotel. HALLWAYS: Clean and kept Overall, this is a great place and I intend to stay here again in March. Train your chef Sheraton! :-)

When we first walked in the doors it was sooo beautiful! They did a good job making it stand out and look beautiful! The front desk receptionist in the pm was so kind she had such good energy was very friendly kind outgoing and loving. She made myself and my family feel so special right away. I do not catch her name but hopefully you are greeted by her! There is not a free breakfast you do have to pay extra but the breakfast and coffee are very nice and fulfilling. We got to the rooms very nice and clean! I give it a 7 or 8/10 for cleanliness. The bed was soooo comfortable and the pillows were to . We had nice smelling clean towels and all of the accommodations we needed in our room :). The room was very quiet you couldn’t hear anyone else from other rooms or the hallway which was nice for us because we have a crazy toddler lol. We got a bay window with a view. But in this area alone there’s not much of a view or anything to look at. We were on the 5th floor. So don’t recommend paying extra for that. I read reviews before getting the hotel they were not my experience at all thankfully. The only thing I truly have negative to say about this hotel is we got it only because it has a pool and we wanted our kids to get some energy out and play in the pool. The pool is heated but there area it is in is not . We went down in the evening time my 8 year old and 1 year old expecting to swim. Right away we noticed it was super cold so my husband let the front desk know and we thought they were turning the heat up or fixing it. They did not. My 1 year old didn’t even get to play in the water because of how cold it was. It felt as though we were outside. We went down next morning and same thing no change in being warmer to be able to swim. We had to stay in the room our whole stay and that was not in our plans sadly. So don’t expect to come and swim in the winter time without being cold.

We had a great time at the hotel. Very friendly staff. Room was clean and the best part was the Starbucks coffee. The meal at the Grill restaurant was delicious. We had the BBQ burger and the grill chicken with mashed potatoes and veggies. The only thing I didn’t like was the noise of the high way. But besides that I recommend the hotel.

Let's start with the fact the hotel is in a good place and that the hotel itself is gorgeous and the rooms are nice as well. Bruce, Melissa, and Nadja were excellent and helped with every issue we had. First room has blood stained sheets, no house keeping so we were okay changing the sheets. Sheets given were too small for the bed address looking at the mattress, the mattress was stained badly with even more blood. Moved to another room this to room toilet seat was broken with poop stains under it and in between it. The HVAC cover was not on the wall or was hanging by a nail that was nailed to the wall not to the actual metal piece which led dust to flow out into the room after turning on the heat that actually didn't even work. The sheets and covers in this room had mold/mildew took the sheets downstairs and the manager on duty at that time gas lighted the crap out of me. House keeping manager was able to FINALLY able to accommodate us(Melissa) apologized and fixed the issue. Went to dinner with the vouchers met Nadja very very very nice girl and very apologetic for a situation she had nothing to do with. I wish I was able to post the pictures I took. I WILL NEVER STAY HERE AGAIN.

Sheraton Suites Columbus Worthington offers the essentials for a comfortable stay, with a lobby and staff that are both welcoming and pleasant. However, the rooms reflect the hotel's age, with older TVs that lack smart features and some quirks—like the volume that doesn’t go below ten. Hallway carpets and window fixtures also show signs of wear, and the finishes, such as painted window sills, feel a bit dated. If you’re just looking for a warm, dry place to stay, it’s convenient, but travelers wanting more updated amenities might consider other options. The experience overall was fine for a short visit.

It’s nice to come to a hotel where you feel welcomed! Liz went out of her way to make my family & I feel special. Also recommended a vegan dish at your restaurant on site! She’s great! Hotels is great!