Staff was pleasant, room was clean however NO hot water in the AM for showers for the 4 days I stayed here. Not as big of an issue at night but there were also times in the evening with the same issue. Pretty frustrating when you’re trying to get ready for the day and out the door.. Would love to give this location 5 stars but hot water is pretty low hanging fruit for a hotel in 2026..

The lobby is nice. Check in was easy and the staff was nice. The room was okay. Bathroom had hair on the floor and in the tub. Beds and pillows were comfortable. Carpet was stained and there was stuff splattered on the walls. What I did not like was that the air conditioning was broken. It was super hot in our room and we had 5 people staying. I called the desk and they said someone would be up. I waited an hour and when nobody came I called back. They said they thought someone came already. Then said they checked in on it and apparently the air conditioning hasnt been working in that room. They sent us a box fan for 5 people in a 2 bed, pull out couch suite so there was no way for everyone to feel the fan. Was very unhappy. We had 3 kids under 10 that was very uncomfortably hot as well as my husband and myself. With them knowing the air conditioning wasnt working it was very disappointing that they still booked the room like that. They also hold $100 for incidental fees that takes 5 days to come back onto your card. Idk if I would book again. I Will shout out the server at breakfast. He was a blonde air gentleman. He was super nice!

Cyrus, Wendy and Dana are so amazing, if it was just them this place would be amazing. They are so kind, thoughtful and you can tell they love doing their job. They make you feel seen, heard, and like you're part of it. Literally nothing they could do better. The general manager and Engie? Super rude. They signed for my package which is fine to accept but then they told me they didn't have it. Then questioned why I ordered a TV (it's for work) and then said they ordered a TV and they didn't look at the name and that it is my fault for not notifying them. That they took my package and opened it already and had to find it. I was venting a bit while getting my coffee because I was upset and Engie braced me asking if I was talking about her. Just bracing me in front of guests. Completely inappropriate and rude after then blaming me, opening my package then losing it.

Had an excellent experience here for the week I stayed for a conference down the road! Front desk staff was extremely efficient and friendly, and the servers at breakfast really waited on guests; even the gentleman who came to fix an issue with my door key was so friendly and professional. The service here is truly excellent and for that I will always recommend this place! Small business center to print, nice pool, comfy and clean rooms, and good breakfast make this a good place to crash after a long day working. Shout outs to Eva, Rex, the filipina server, and the maintenance guy who fixed my door!

We chose this hotel based on the reviews and photos, depicting a lovely indoor and outdoor pool and clean, efficient suite rooms. On arrival, the parking lot was being resealed and this process was ongoing throughout our 3 day stay. The outdoor pool was not open and the process to prep it had not even begun. The indoor pool was covered in a film of bubbles and the smell of chlorine was so strong it was overwhelming. The concerns were brought to management with a promise of followup which never happened. Our rooms had an overwhelming odor of musty smoke. The filters had not been changed out in a over a year. Requests for missing towels were never met. Desk staff were short with guests. We ended up paying to use a community pool to swim, buying air fresheners to tolerate sleeping in our rooms, and frequently checking on the vehicles parked in the lot. Nightly there were tailgate parties with individuals drinking and smoking in the lots. After emails to the General Manager with only one reply and no response from Corporate customer service, I chose this means to warn others.

We had a wonderful stay at Sheraton Suites Worthington Ohio. We initially tried to check in early around noon, but our room was not ready yet. However, from the moment we came back for check-in later in the afternoon around 4 PM, the staff was incredibly professional, welcoming, and helpful. The hotel system happened to be down during check-in, but the front desk handled the situation smoothly by giving us a master key card immediately and later replacing it with two properly activated keys once the system was restored. A special thank you to Kaitlyn at the front desk. She truly goes above and beyond to make guests feel welcome and comfortable. Her kindness, professionalism, and positive attitude made a big difference in our stay. We also had an issue with the AC in our room, and the hotel responded very quickly by sending maintenance staff right away. The problem was fixed promptly, which we really appreciated. Overall, the customer service here was outstanding, and the staff genuinely cared about making our stay pleasant. I would definitely stay here again and highly recommend this hotel to anyone visiting the area.

We stay here every year for Sonic Temple. We will never stay anywhere else and we previously stayed downtown. We travel with our cat and they are always so gracious with him. The rooms are beautiful, clean, and the bed are so comfortable. I messed up my reservation this year and the young woman in the evening tried so hard to get us in but they were full. The next day Gabby got us in early & I'm so grateful to her. Their breakfast is just what we need daily before every festival day too! Honestly, best place to stay! Their accounts manger is wonderful too.

My expectations were definitely not met with this Sheraton location. After years of staying at many Sheratons through Michigan, Ohio, Georgia and Florida, this location was not what I'm used to. Upon arrival, the front desk attendants were more concerned about their personal issues than helping me check in. I waited in silence for a couple minutes while they did whatever they were doing and didn't acknowledge my presence. The room lacked in many areas. King size bed with standard pillows, requested additional pillows, still standard. None of the pillows matched in thickness or softness and one was totally as hard as a rock. Splatters of unknown substance on the walls in the bedroom. Fridge in the room was missing it's front two feet, causing it to lean so far forward that you couldn't open the door without hitting the cabinet or the floor. Lighting control was all over the place. Shower was nice but the shower head was a water saver dinky shower head. AC fan was extremely loud but lacked in actually cooling the room - seemed like airflow was blocked and needed a new filter. Major amount of accumulated dust on the AC vents. Room was remodeled, but floor had obvious areas where screws/nails were about to pop through. Curtain for main window was ripped and missing a pull bar for closing. On top of all this, breakfast wasn't included, but $15 a person for breakfast.

I recently stayed at the Sheraton while visiting my fiancé from out of state. I booked the room hoping we could enjoy some quiet, peaceful time together, and overall parts of our stay were really nice. The king-size bed was definitely the highlight of our trip. It was honestly one of the most comfortable beds I’ve ever slept in, and we both looked forward to getting back to it each night. The hospitality during breakfast was also great, especially Cyrus at the breakfast bar. He truly stole the show. He was the most welcoming, outgoing, and personable staff member we interacted with during our stay, and he made our mornings much more enjoyable. Unfortunately, there were a few downsides that affected our experience. There were noticeable stains in the carpet and on the bathroom door, which took away from the overall cleanliness of the room. Housekeeping was also inconsistent. One morning the bed was simply spread up but the sheets were not changed. The following day a housekeeper entered our room to remove dirty plates and garbage but left everything else untouched. When I later saw the housekeeper in the hallway, I asked if our room was going to be cleaned and she told me no. That was confusing and uncomfortable because she had already entered our room while we had personal belongings inside. I ended up going down to the front desk to explain the situation. After we left the hotel and returned later, the room had finally been refreshed. Overall, the stay had some positive moments, but it wasn’t quite as spectacular as I expected it to be.

It hard times we live in and you would think humanity would be compassionate. I booked a room for $400 and cancelled in less than 24hours through booking.com . When booking I accidentally paid online instead of to pay at the hotel . I cancelled because I had an emergency health wise when I messaged the company gave them explanation I got no reply . Like how on can u render such services . No reply nothin and book.com can do nothing but now they charged me $400 for a room I never stayed at not even a partial refund. This is very sad