Beautiful hotel. All staff we encountered were extremely professional, warm and welcoming. Rooms are very clean and well appointed. Perfect weekend stay!

Beautiful Suburban Hotel and excellent service and staff. The front desk team was amazing and greeted us by name every time we walked through. Hotel is very clean, comfortable, quiet and well maintained. My kids also loved the pool, fitness center, room and breakfast!

The good: The first thing I noticed when I walked through the door was cleanliness. Best-smelling hotel l've ever stayed in. Not a smell like they're trying to cover something, it just smelled fresh and clean. The staff was very nice. Enjoyed a banger Philly Cheesesteak on a gluten free bun. Fantastic! The room decor is nautical, which I'm a fan of. Comfy bed, clean sheets, crazy neat bathroom setup. Wish mine looked like that! The not so good: I would concur that the walls are indeed thin. Thankfully, I visited on a Tuesday-Wednesday, so there wasn't a great deal of party noise. But I could definitely hear folks talking in the room next to me. Finally, a little before 9 AM, I received a knock on my door with no announcement of who was there. Then, my door opened. Thankfully I had the safety lock activated so they couldn't come in. They'd have gotten rather an unpleasant surprise if they'd seen this old body. Why does Marriott brand do this? I had appointments in Westerville and didn't need to leave until about 10:30. If checkout is at 11, leave me alone. The mobile app also notifies the hotel when someone checks out, so why the aggressive wake up call? Terrible invasion of personal space and privacy. I'm a gold member, and would've been well within my privileges to request a late checkout. I just didn't need one. All I wanted was sleep and privacy, and that wasn't honored. This is a major concern, and it greatly affects my rating despite the other positives the hotel has to offer. Privacy and safety are paramount. They offered me a 5,000 point credit to my Bonvoy account when I spent over 45,000. Kind of a slap in the face honestly. Still working with them on that.

I can’t say enough good things about the Renaissance Westerville–Polaris. We recently hosted a multi-day marketing summit here, and the experience exceeded expectations from start to finish. If I could give this hotel 10 stars, I would. The staff was consistently kind, professional, and genuinely attentive. The AV technician went above and beyond—patient, responsive, and fully committed to making sure everything ran smoothly, even when we needed last-minute troubleshooting. The food throughout our stay was excellent, and the rooms were clean, comfortable, and made long days of meetings much easier. What truly stood out, though, was the care shown when one of our colleagues became ill. The team acted quickly and calmly to get paramedics onsite, and their professionalism and compassion in that moment meant a great deal to us. We felt genuinely taken care of throughout our stay.

This hotel offers exceptional accommodations—from outstanding food and modern workout facilities to spacious, well-appointed rooms and superior customer service. Every aspect of the experience felt truly five-star. I especially appreciated the secluded, quiet lounge area, which provided the perfect environment to work when needed. The rooms were spacious and equipped with up-to-date appliances, adding to the overall comfort. The customer service was excellent; staff were welcoming, responsive, and attentive, ensuring all needs were met promptly. Given the quality of service and accommodations, the pricing was an exceptional value. I would absolutely stay here again and highly recommend this hotel.

Absolutely one of the best hotels in town. All of my needs were met but clearly if I needed something it would have been made available to me I will definitely be back. I attended a New Year's Eve event there. There's no pictures of the hotel just my pretty face LOL

We really enjoyed this hotel. The customer service was excellent, they had very nice food options, a nice gym and the lounge had a great breakfast and snack options. They did a beautiful pop up bar at Christmas. Highly recommend and I'm a hotel snob!

We really enjoyed our stay here! The room was clean and modern, and had much appreciated amenities like robes. The gym is amazing, pool is warm, and the executive lounge had good breakfast with snacks and drinks all other times. The area keeps growing and there’s plenty to do right around the hotel

The entire staff was friendly and accommodating. This location has a beautiful outdoor space as well plus the rooms were clean and comfortable. I was traveling with my daughter for my son’s wedding and she has life threatening food allergies. The executive chef was absolutely outstanding cooking most of her meals himself and delivering them to her. All there team members were made aware of the importance of her food orders. This level of customer service is top notch and deserves to be recognized! Thank you!!

My friends and I traveled down from Detroit for the Stadium Series game in Columbus. We had asked for an early check in but it wasn't guaranteed. They did a wonderful job in getting our rooms ready early and the staff was extremely helpful and nice in helping us with that. The rooms were very clean and spacious. Beds were quite comfortable and the entire hotel was very quiet. If I'm ever in the area again, this will be the first place we'll look into.