Great stay. 2 king beds were comfortable. The bathroom was tiny the door barely closed when you were in it. It had a mini fridge but lacks a microwave. Close to restaurants and shops. 20 min from OSU depending on traffic

Everything from the room cleanliness to the service rendered by the staff was excellent. The pulley system in their fitness room needs attention (one pulley attachment/cable is broken off) but I'm sure that's being addressed.

Had a really nice stay at the Hilton in Columbus at Polaris. Room was nice and clean and it's great you can get a room with 2 king beds. Great location as there are lots of restaurants, shopping, and other activities in the area. Will definitely stay here again

I had a wonderful experience checking in at the Hilton Hotels & Resorts thanks to Clark. From the moment we arrived, he was personable, kind, and genuinely nice, qualities you truly don’t see every day. My parents were visiting from out of town, and Clark showed exceptional hospitality that made all of us feel warmly welcomed. He took the time to engage with us, made the check-in process smooth and pleasant, and set the tone for a great stay. Clark is a true asset to the Hilton team, and his outstanding customer service made a lasting impression on our family.

Had a fantastic stay at Hilton Columbus/Polaris. From the moment you walk in, it feels upscale, clean, and welcoming. The lobby is modern and spacious, and the staff made everything smooth from check-in to check-out. The rooms were comfortable and well-maintained — great bedding, quiet atmosphere, and everything you need for either a relaxing night or a productive stay. It’s in a perfect location too, especially with everything around Polaris within walking distance. Whether you're staying for business, a weekend getaway, or just a night out in Columbus, this hotel delivers on comfort and convenience. Definitely one of the top spots to stay in the area. Would absolutely book again.

ABSOLUTELY WONDERFUL STAY. Front office supervisor "Clark" was amazing and so understanding. He was on top of every detail and made it a point to check in 2x during a quick stay to make sure all was well for our 24 hr. getaway. The staff at each local within the hotel were stellar as well. Bravo to Clark and the staff.

Always an exceptionally good time and experience. The hotel is very clean, the staff very friendly and the bed's comfortable.

Clean, modern, all around great stay. Rooms were modern and clean, lobby was warm and cozy. Non Diamond members have to pay for coffee. Great gym and pool with hottub. I've nothing bad to say and will stay again

If you want a quiet night and there are people on your floor good luck. You can hear everything doors opening, closing, people walking around on the floor above and you can also hear the neighbors. My visit I was lucky enough to have a room full of kids with 0 parents. It was shocking how NOT soundproof the room was being that the hotel is relatively new. You hear everything in your room. Security does try to enforce quiet time. Also had what looked to be blood spatter on the comforter. Breakfast was way overpriced for what you get but service was good in the restaurant. Also could not use the Jacuzzi since there was a lot of kids in both the pool and Jacuzzi. But what really set the visit to not very good was after I reported it to customer service I was supposed to receive a phone call from the manager by the latest Tuesday 10/21/25. I did NOT receive any phone calls from Hilton and it is now 10/25/25. Will not be returning.

I came to a conference here 2 years in a row. I was so glad to see Mike, the bell hop at the front door when I came back. That man couldn't be any kinder and more helpful. He makes a big hotel feel like a quaint family owned inn. So warm! The team at the front desk is also amazing! They are vibrant and engaging and make sure you have everything you need for a great event and a comfortable stay. I hope to see all of them again next year! Thanks Hilton Polaris team!