I had a wonderful experience checking in at the Hilton Hotels & Resorts thanks to Clark. From the moment we arrived, he was personable, kind, and genuinely nice, qualities you truly don’t see every day. My parents were visiting from out of town, and Clark showed exceptional hospitality that made all of us feel warmly welcomed. He took the time to engage with us, made the check-in process smooth and pleasant, and set the tone for a great stay. Clark is a true asset to the Hilton team, and his outstanding customer service made a lasting impression on our family.

Had a fantastic stay at Hilton Columbus/Polaris. From the moment you walk in, it feels upscale, clean, and welcoming. The lobby is modern and spacious, and the staff made everything smooth from check-in to check-out. The rooms were comfortable and well-maintained — great bedding, quiet atmosphere, and everything you need for either a relaxing night or a productive stay. It’s in a perfect location too, especially with everything around Polaris within walking distance. Whether you're staying for business, a weekend getaway, or just a night out in Columbus, this hotel delivers on comfort and convenience. Definitely one of the top spots to stay in the area. Would absolutely book again.

ABSOLUTELY WONDERFUL STAY. Front office supervisor "Clark" was amazing and so understanding. He was on top of every detail and made it a point to check in 2x during a quick stay to make sure all was well for our 24 hr. getaway. The staff at each local within the hotel were stellar as well. Bravo to Clark and the staff.

Always an exceptionally good time and experience. The hotel is very clean, the staff very friendly and the bed's comfortable.

Clean, modern, all around great stay. Rooms were modern and clean, lobby was warm and cozy. Non Diamond members have to pay for coffee. Great gym and pool with hottub. I've nothing bad to say and will stay again

If you want a quiet night and there are people on your floor good luck. You can hear everything doors opening, closing, people walking around on the floor above and you can also hear the neighbors. My visit I was lucky enough to have a room full of kids with 0 parents. It was shocking how NOT soundproof the room was being that the hotel is relatively new. You hear everything in your room. Security does try to enforce quiet time. Also had what looked to be blood spatter on the comforter. Breakfast was way overpriced for what you get but service was good in the restaurant. Also could not use the Jacuzzi since there was a lot of kids in both the pool and Jacuzzi. But what really set the visit to not very good was after I reported it to customer service I was supposed to receive a phone call from the manager by the latest Tuesday 10/21/25. I did NOT receive any phone calls from Hilton and it is now 10/25/25. Will not be returning.

I came to a conference here 2 years in a row. I was so glad to see Mike, the bell hop at the front door when I came back. That man couldn't be any kinder and more helpful. He makes a big hotel feel like a quaint family owned inn. So warm! The team at the front desk is also amazing! They are vibrant and engaging and make sure you have everything you need for a great event and a comfortable stay. I hope to see all of them again next year! Thanks Hilton Polaris team!

I was extremely disappointed with my stay. When I arrived, I discovered that the comforter on the bed had visible feces on it. This is absolutely unacceptable under any circumstances. When I brought it to the staff's attention, they only offered to bring a new comforter. I had to specifically request all new bedding myself. What was even more concerning was the staff's reaction—or lack thereof. They didn’t seem shocked, apologetic, or even particularly bothered by the situation. This kind of issue should be taken very seriously, both for hygiene and customer safety, and it clearly wasn’t. I will not be staying here again, and I cannot recommend this hotel to others. Cleanliness and proper customer service are non-negotiable, and this experience failed on both counts. UPDATE once we checked out, guest services offered to take one night off and we accepted.

This is a great hotel for either leisure or business. I only have one complaint which is why I'm choosing to only give it 3 stars. I arrived at 10am because I had an early flight into Ohio from Florida. I took a chance that my room would be ready which it was; however, they had the nerve to charge me a $25 early check-in fee. I've stayed at even nicer hotels and have never bern charged an early check-in fee. I paid it because I wasn't going to just sit around until 3 or 4 in the afternoon. But, how outrageous! Considering the room was ready for immediate occupancy. This is not a sign of customer hospitality. If I return to Columbus, I'll probably choose another property for my stay. So, they lose a customer over $25.00! And, I plan to share this with my business colleagues as well!

Our initial day of entry and our room, we had an issue with the air conditioner it was very loud and disturbing.We told the front desk about our unfortunately internet in those sleep and immediately !Alex Austin and lauren started working on the resolution. We were out handling some family business for an unfortunate loss. And receive a call from Alex stating that we had a new room available and the front desk could move us if we needed it. We requested the front desk.Move our items and we came home that night to an amazing customers service, Alex and team took all of our stuff and packed it up nice, and then put it all nice and neat in the new room. Crazy just to think about they did that. Thank you so much for the great customer service. Alex and Lauren you all Rock!