I would recommend avoiding the bell service unless you specifically need it. My experience was extremely frustrating and felt more like harassment than hospitality. I politely declined assistance at least five separate times. First, I was asked if I needed help with my luggage—I said, “No, thank you.” Then I was asked if I needed a luggage cart, and again I declined. The bell attendant then followed me to the entrance, asking where I was going and reminding me that I could only leave my car for 10 minutes. I acknowledged that I understood the policy. After I checked in, he approached me again and asked if I needed help bringing my luggage in. I declined once more. He then followed me back to the entrance and again reminded me that I couldn’t leave my car unattended. I explained that I understood the 10-minute policy and was simply dropping my luggage in the lobby with my family before immediately moving the vehicle. Instead of leaving it there, he continued explaining security procedures and insisted that I hand over my car keys, even though I was only going to be inside for about 30 seconds. I’ve stayed at many hotels and have never experienced bell staff who were this persistent. What should have been a smooth arrival became an uncomfortable and stressful interaction. Hospitality should make guests feel welcome, not pressured.

It's a big hotel but is well maintained. Clean rooms, friendly staff throughout. Solid location, has a floor dedicated for dining w/ a bar and a small shop for coffee and sandwiches that's worth visiting.

This hotel was wonderful! Friendly staff that are there to help, friendly front desk with smooth check in and valet. The room was clean and spacious with everything we needed for our anniversary stay. The location is perfect with fantastic restaurant choices less than a mile away. We will definitely make this Hyatt regency our Columbus hotel for all future visits. Also the restaurant breakfast buffet was wonderful and the staff were very attentive and helpful.

This hotel is conveniently connected to both the convention center and a food court, making it an excellent choice for anyone attending events or conferences. The bedroom was spacious and comfortable, while the bathroom was fairly average but functional. The staff members were friendly and helpful throughout my stay, which I appreciated. The main downside was the lack of soundproofing. The walls seemed quite thin, and I could clearly hear my neighbors talking loudly for about two hours after midnight. It was frustrating and made it difficult to relax and fall asleep. Thankfully, they eventually quieted down. Overall, the convenient location and pleasant staff made for a good stay, but better noise insulation would significantly improve the guest experience.

Nothing short of spectacular!! Beautiful the hotel is massive! We were on the 19th floor and our view was amazing. Room service everyday they would come in and literally make the bed and the blanket that I brought with me would be on the top spread out over top of their bedspread. They have a Keurig machine in the room they have a refrigerator in the room separate bathroom bathtub shower It was just? I've never been to a fancier hotel in Ohio. And the price you couldn't beat it! All the staff was professional, clear description, very friendly and proper.

It is very rare I give an all 5-star review, but I must share my feedback about my recent experience. I was just at the Hyatt for 2 days attending a conference and was pretty impressed by legitimately everyone I encountered. I had interactions with valet, bellhops, front desk, bar staff, market staff, and multiple staff apart of the lunch and breakfast service for the conference. Each and every person was professional, polite, had a smile, and did a great job providing top knotch customer service. We had about 700+ people attending our conference and we were served lunch faster than 95% of restaurants anywhere around! & the food was SO GOOD! Shout out to the chef, because the food was top tier ??! Rooms were very clean, beds soft, and the location was in a great area. I will 100% be returning to this hotel in the future. Great job, Hyatt! Its been a while since I was this impressed with a hotel stay and from a customer service perspective there was congruency across the board! ? Well done! ??????????

I just spent four nights at this property for a large event and it went beautifully. The staff here was completely friendly and provided such swift service no matter the need. The rooms were nicely proportioned with a quiet HVAC unit. The conference rooms and ballrooms were well maintained and spacious. I'm glad the event went so well and I hope to be back next year!

Best customer service I have experienced in many years. The staff for the Arnold Expo was top notch...and everywhere...doing everything! Held doors, make sure to keep a steady flow of hot coffee for breakfast. Stayed personable and friendly through every interaction and even allowed us to give feed back on some possible new drinks they would be offering in their Starbucks station on the second floor. The hotel was beautiful, great location and clearly well staffed. Thanks for a great stay

Rooms are nice. Very large, busy hotel. As a light sleeper, I usually have problems sleeping in hotels. Unfortunately we stayed in a room near the elevator shafts (there was a room between us and the elevators.... no clue how they could stand it) so it sounded like we were under a roller-coaster. Because it is such a large hotel, the elevator get a lot of use. Just request a room away from the elevators and you will be good.

Stayed here for Blue Jackets game. Can't beat the location - so close to Arena! Used reward night with points. The room was very nice and clean. King bed, little sofa with tables and a large TV. Lobby area is so spacious. Will definitely come back and hopefully use more amenities like the awesome-looking fitness area and hot tub.