Great hotel! Good breakfast, nice staff, clean rooms. Nice valet attendants too. Plenty to eat nearby, walkable to sports and concert venues.

This was such a poor experience. Before our stay, we called to ask a few basic questions and the front staff was very rude and unhelpful. We thought ok just a one off from someone having a bad day. When we arrived, we requested a room on a specific floor. We were told the rooms were not ready and we could wait or check into a different floor (we did online check in the day before). We said no problem we will wait. We waited and they STILL didn’t checked us into a different floor stating the rooms were not ready. We head to our room and two of the three elevators are not working so we waited forever. Grandparent has mobility issues so the stairs were not an option. Get to the room. It is fine. Standard hotel room but the remote and TV were not working properly. We had a 3 night stay. House cleaning never touched the room despite me asking multiple times for them to take out the trash and refresh the towels. I finally requested a trash bag so I could empty the trash myself. I was told they were short on housekeeping staff. On the final day, the elevator broke again with someone trapped inside and the fire department was called. Reading the reviews, the elevators have been a known issue for many months and still haven’t been resolved. Also, the lobby hot water and coffee were empty most of the time.

Not a good experience here. The walls are thin, and over the span of a 4-day stay, the room was only cleaned once. (Additionally, the one cleaning occurred only after two consecutive days of me asking them to please clean the room and restock the toiletries). The air conditioner in the room also smelled musty, and the elevators in the hotel were not working on multiple days. The one positive is the location. However, given the price, there are other hotels nearby I would recommend staying at before this one.

This was literally the worst stay I’ve ever had a hotel. First of all, the customer service is absolutely awful (the day we went anyways). We tried calling the lobby and they ignore phone calls. We almost had an emergency something was happening back home and we might’ve had to leave so we asked if we had to leave if we could get a refund because we checked in not even 45 minutes prior, he says “absolutely not” even after explaining it was an emergency. Thank god things got taken care of and we didn’t have to go home but if we had to we would’ve been out 250 dollars and I still feel ripped off. The room wasn’t clean like it should’ve been for 250 a night. There was hairs all over the room, the tv didn’t work barely, the mini still had beverages from last people and had stuff spilled all inside the fridge. Parking is 50 dollars a night. Crazy we can’t get a refund!! The breakfast area was big but there was barely anything they had bacon omlettes and breakfast potatoes. Everything else was pre packaged like cereal and then juice and milk, with a price of 250 they should offer more. If something isn’t how it really looks in the pictures then you should give people their money back.

Five stars for Steve! The temps have been high this week and last night the HVAC/PTAC unit started chirping. Called the front desk this morning and they immediately assigned the issue to our friend, Steve. He worked tirelessly and fixed the issue while I was at a conference today. Top tier customer service. Let's recognize the skilled people who keep us comfortable. Mechanical issues happen (unavoidable) but the true test is how the team reacts. Great response and resolution... As someone who has traveled extensively for work, I'm impressed.

While the staff were great, the overall experience was completely unacceptable. The elevator was out of service, there were issues with the hot water, and despite these major inconveniences, I was still charged full price for both my stay and parking. To make matters worse, I have yet to receive my Honors points. My stay was not redeemed with points during my stay i should have be rewarded points for my stay. Being charged full price for subpar conditions with no accountability or resolution is beyond disappointing—it’s unacceptable. I will not be returning, and I would strongly caution others before choosing to stay her

Service has gone to hell here. Used to be a very good hotel. Arrived early Saturday afternoon before my room was ready. No problem; figured I’d just valet the car and they could hold my bags at concierge. Nope; they said garage was full try again in a few hours. When I tried to check in at 7:30pm -even though I am HILTON GOLD AND STAYED 48 NIGHTS LAST YEAR- my virtual card still said ‘preparing room’. So I had to wait in line at the front desk where they proceeded to give me physical keys and offered two bottles of water for my troubles (which is standard for gold members anyway). Then an hour later I called to ask for late checkout. The front desk phone rang for 7 minutes 34 seconds before someone answered. Just very poor customer service all around.

In town for Volleyball tournament. Prime location to the Convention Center. Welcome upon arrival was professional and warm. Staff very professional in etiquette and appearance. Very modern decor was first impression throughout the hotel. Room was a twin queen with plenty of space. Very clean with updated fixtures as well as a very impressive bathroom. Cleanliness personified. And they promote their Hampton "plush" beds and rightly so. And last but not least the free breakfast was over the top. Not just a grab and go. Think of a breakfast favorite, they mosy likely provided it. And a dedicated spacial area to enjoy our breakfast made our morning wake ups wonderful. Very impressed with our weekend stay. ?

We stay here several times a year for competitive cheer at the convention center. Rooms are always clean, service is top notch, valet is convenient and reasonably priced compared to other parking options, and the breakfast is good. Clifford, one of the front desk personnel, is probably the nicest person in the hotel industry that we’ve ever met. Always positive, always a greeting, and just an overall great human being! Would not stay anywhere else downtown Columbus!

Spacious rooms, friendly check in staff. Valet parking bit comes at a price. Great location across from the convention center and near many local bars and restaurants.