Attended an event here but stayed at a different property due to price of rooms. Enjoyed my time here nevertheless. Staff was very pleasant and accommodating. Refreshments were delicious.

Rooms are excellent. Great A/C and extremely comfortable beds; I feel like I’m sleeping on a cloud. Ive stayed at hotels in over 40 countries, so I’m quite selective to say the least. What ticked me off is the incompetence of the service and front desk. I work nights, so I sleep during the day. I received a phone call at 2p, waking me from a deep sleep. The front-desk woman said I have to check out. I still had one more night, so why would they tell me this? Their system is horrible—bottom line. I was trying to wake up so I brushed it off and I also added I’m staying two more nights. When I hung up, I started thinking more about it: “when I checked in, the front desk confirmed my 3 night stay, so why would they call me, telling me to check out?” Then housekeeping tried to barge in twice, so I called back. The front desk agent was so patronizing: “we just discussed this sir..” WOW. Sorry I’m ticked off that I was woken up due to incompetence in your Marriott system and now the front-desk agent is being rude. Very annoying and made me livid. Then I tried messaging them in the app and more unprofessionalism was displayed. I’m very easy going, but when rude behavior is displaced, I deem it unacceptable. And the hotel didn’t try to contact me, try to appease the situation or offer anything to help mediate the situation. This is why Marriott has a bad, untrustworthy reputation now. Some are excellent but most Marriotts are just mediocre. I’d put this Marriott high up due to its rooms and M-Lounge, but employees and service is a zero.

Rooms are modern looking and clean, but this is the only ADA compliant room I've ever seen with a full bathtub you have to step over to get into. There are plenty of grab bars however. All other ADA bathrooms I've seen have the "no step" entry so you can wheel someone in if you have to and they have fold down seats as well. There's a coffee maker and small refrigerator but no microwave. The television is large enough to be seen from almost anywhere in the room. Furniture is well maintained with no rips or broken parts. Staff is friendly and helpful. The in-house restaurant is a little pricey but not terrible. The cutlery in the restaurant is not the cheap lightweight crap you see in diners. Lots of cold drinking water available throughout the hotel, and free coffee in the morning in the lobby.

This hotel was nice, clean and great location with lots of parking. Staff at the restaurant were amazing. Great food! I wish the hotel would have infoced their own rules more. We specifically waited until 9:45pm to swim as hotel signage said no one under 16 was allowed out alone by 10pm and the pool rules stated no one allowed to swim without an adult under 14. At 10pm there was 5-8 young kids ALONE in the pool and gym with no adults present, no security or hotel staff. We booked this hotel because we wanted a pool and waited all day for the time kids would either be out of the pool or with an adult. They were running around, using all the towels available, throwing clothing into the pool, taking photos of people in the gym. In the morning kids running up and down the hall, playing with elevators and pressing all the buttons. running around the coffee station and taking all the sugar packets. I think if parents are allowed by hotel staff to leave their kids to use the hotel as a jungle gym, the hotel should advertise this so adults without kids know not to book.

I called to book a reservation for my husband, a quick one night stay. First off I was pressured into making the reservation via text message. After a long hold, finally spoke to a representative, who was polite, however after he put me on hold to book the reservation for 10 minutes, and our call was disconnected. I called right back and the rate instantly went up in price because the room now wasn't available. How?? So through each hold after telling me the room was available he would come back and say actually its not. So we went from $208, $246, $305 and finally $350. I canceled the room and will be going else where. Unless you are a member be prepared to get the run around. Can we just get fair customer service without having to be a member of everything!! Ughhhh...

We have stayed at this property a couple of times as we have a student at OSU. And I want to start with the pros: the front desk / reservations team are kind and very accommodating! I am thankful to them for assisting us the best they could during our stay. The location is nice & safe and the hotel overall is nice. This trip, however, we were left very disappointed by the housekeeping team. There’s no other words to describe the situations other than pure laziness. Despite initially tipping daily, our housekeeping team didn’t clear our garbage once during our 5 day stay (see photos), didn’t wipe down any surfaces in our room day to day, and lacked an overall tidiness / cleanliness that I’d expect at a 4 star Marriott property. The biggest disappointment though was when our toilet had issues and ended up spilling / leaking all over our bathroom floor. Maintenance and engineering were on it and had the issue fixed immediately (pro!), however the cleanup afterwards was abysmal despite requesting 3 separate cleans. You’ll see in the photos that toilet water was left on the floor and dirty toilet paper was pushed into a corner (again, never cleaned after requesting a reclean three separate times). We ended up laying down towels on the floor for the duration of the trip because we were so grossed out.

Incredible customer service with specialized care to suit any of your possible needs. Pleasant rooms with a modern, sleek atmosphere which elevates the experience drastically. Well kept and maintained with a diverse food and beverage selection. A great experience overall for my track team.

We had an excellent stay at this hotel! The room was very clean, comfortable, and well maintained. Room service was fast and great quality, which made our stay even more enjoyable. The location was perfect — the entire area was clean, well lit, and felt very safe. We especially appreciated the visible security throughout the property, which gave us extra peace of mind during our trip. The customer service was outstanding from start to finish. Everyone was friendly, professional, and helpful whenever we needed anything. Overall, a wonderful experience and we would absolutely stay here again!

Had to stop here on our way back from Kansas City unfortunately. Parking lot was full on a Wednesday afternoon due to conferences, had to park far from entrance. The housekeeping is very lazy. We saw that we had a previous guest's dirty sheets on the bed, hair and filth all over the bathroom in shower, etc. We had to request fresh CLEAN sheets and that took them over an hour to bring us smh. Very noisy with kids running around and grown people slamming doors. Keep all of this in mind before you book. Never again.

Dear management. I paid top dollar for 2 nights. Please hold guest accountable for their kids. It was horrible trying to sleep when teams of kids are running around screaming hide and seek. The M Room was a joke. Everytime we went in there, we had to leave because of kids running in and out taking snacks, changing the television and squealing. Even down talking adults. Half the employees did not speak English. Hard no for me!