Whole hotel smelled like pot, it was nothing like the pictures. Room was hot with AC that barely worked. TV, lamp and coffee maker didn't work. Breakfast was potatoes and "eggs" that looked like dyed potatoes. Coffee down there was cold. Food made my buddy vomit. Customer service was and angry man that was defensive and accusing. Not willing for any refund at all. When I got there the hotel smelled of pot. Check in was nice and the service was ok. They moved my room when I realized I was booked for a handicap room and I didn't need it. When I got to the room the room was 80 degrees. The ac turned on but took several hours for the room to get down to 75. Which sucks for a construction worker like me who's outside all day in the heat. The shower didn't have much pressure. When I finally layed down, I turned the TV on to find that it had been punched and didn't work. Everything was unplugged when I got there too. In the morning I found out that the rooms coffee maker didn't work. The breakfast was potatoes and "eggs" that looked and smelled like potatoes dyed yellow. The coffee down there was cold. When I called later that morning to ask for a refund and and report the issues, I was immediately suspected of breaking the TV, and all the highly substandard ammenadies and that a refund would not be given in any way. The man on the phone was rude and defensive, yelled at me about all of it. I wouldn't recommend this place for anyone unless you looking for a trap house thats called a hotel.

Good points: clean room, friendly staff, great location for what we needed, easy walk to gas station for late night snacks, our hallway was very quiet. Not so good points: took a while for staff to turn around and acknowledge me during check-in, both bathroom walls' outlets didn't work, bathroom sink and tub drains would take more than a minite or two to drain fully, toilet whistled with every flush, tv channels didn't correspond to channel descriptor didn't correspond to scrolling tv guide channel, mattresses were HORRIBLE.. could feel the bedsprings with your hands... mattress compressed to 1/3 its height when sitting on its edge. As for decor, which didn't affect our stay but didn't add to it, either: picture frames not mounted to walls, just sitting on shelf where I'm assuming they'll be hanged eventually to cover up previous holes in walls. No DO NOT Disturb sign hanger to place on outside of door.

I stayed at the Country Inn & Suites by Radisson Columbus Airport for 2 nights and 3 days and was extremely disappointed with both the condition of the room and the hotel’s response to the concerns I raised. I documented many of these issues with photographs during my stay. The room showed numerous signs of poor maintenance and inadequate cleaning. The floors were heavily stained and felt gritty and dirty when walking barefoot. There was a dried substance on one of the walls that resembled blood. Multiple light fixtures throughout the room were missing bulbs. Every lamp contained only one bulb, and the bathroom fixture, which was designed for four bulbs, had only one functioning bulb, leaving the bathroom poorly lit. The bathroom appeared neglected. The shower handle and faucet were not properly secured to the wall, and used bars of soap had been left on a shower ledge, suggesting they had not been removed during cleaning. Additional maintenance issues included a refrigerator containing standing water, producing a musty odor, and failing to cool properly. The thermostat cover would not stay attached, and the thermostat itself was missing the buttons necessary to adjust the temperature. The room also had a persistent damp, musty odor similar to wet laundry that had been left sitting for an extended period. Housekeeping standards were equally disappointing. Upon arrival, the room contained only two hand towels, one bath towel, and no bath mat. When I contacted the front desk, I was told the missing items would be delivered within five minutes. After waiting approximately thirty minutes with no follow-up, I attempted to contact staff again and found employees outside smoking. Only then were the requested items provided. What is most disappointing is that I made multiple attempts to address these concerns directly with both staff and management during and after my stay. Rather than immediately posting a negative review, I sought a resolution and requested reimbursement for the condition of the room. I was repeatedly told that someone would follow up with me, but no one ever did. For the price charged, the condition of the room was unacceptable. The combination of cleanliness concerns, maintenance deficiencies, inadequate housekeeping, and the complete lack of follow-through from management fell well below reasonable expectations. The condition of the room suggested a lack of basic quality control, and the failure to address or follow up on documented concerns left me with little confidence that guest issues are taken seriously

Please DO NOT stay at this dirty flea bag property. We couldn’t leave as we had prepaid and there was no other property nearby. They had ants everywhere and the place is filthy. There were no clean towels and the rooms had few if any light bulbs. They offered a free breakfast but with all the bugs we gladly skipped across the street to McDonalds and paid happily to get away. Run, don’t walk away from this place.

DISGUSTING!!! DO NOT RENT!!! Room was dirty, smells like Feces throughout the room and hall, had to buy Glade Plugins to breath in my room. The Girl who checked me in had the attitude opposite of customer service. More like, they dont pay me enough to care about your discomfort. And Housekeeping half cleans the rooms during turndown. We 1st checked in around 6pm and was told the King Suite reserved 2 months ago was not available and had to downgrade with no difference in pricing. After waiting at the frontdesk for 20 minutes for staff to "locate" a room I was given a King Suite that had no towel sets, no linen for the pull out bed that was duct tape together, counters were sticky, tub was dirty, Carpet was stained and smelled of Feces. .. I tried asking for towels and linen, but only pieces of each item was available for 4 people, and housekeeping was leaving for the day. I was then moved to another room, that appeared cleaner, but the toilet was broken. Was then told my options were to downgrade to a double queen at the same rate of a king suite, accept my 1st room or cancel my 7 day reservation. We decided to stay in the dirty room, but was told housekeeping would clean the room while we were gone. The room was unchanged upon our return. Needless to say, we ran to Walmart bought our own linen and sanitized the room ourselves.

Where do I start? First there was an issue checking in. I booked 2 rooms with 2 guest per room. One room was booked as the park & fly package and one was a regular room. I had my email confirmation showing that one room would be $118 and the park and fly room would be $132. When I went to check in, they honored the $118 room but charged us $185 for the second room and would not honor my email confirmation. There was a music festival in the city and I was told by the front desk that I should consider myself LUCKY because the rooms were going for $400-$500 per night. I had no choice but to pay the additional charge and will call their corporate office to discuss. Once I arrived in the room, the window was open and there were cigarette butts all over the roof outside of the open window. I quickly notified the desk agent so they were aware that I was not the one smoking in the room. Next issue... I was walking across the floor barefoot , in the middle of the night and picked up little black pieces on my feet that appeared to be mouse droppings. This hotel was not up to my expectations at all. The shuttle service was provided by LYFT and there were no issues with the shuttle. DO NOT BOOK this hotel.

This may have been the worst customer experience of a Choice Hotel in all my years of travel. The first time I called to check and see the procedure of coming from one hotel, and parking before check in (I was set to arrive around 1pm, check in is at 3). I was told there was no early check in and that my car could be towed. I was then hung up on. The person of the phone was rude. So I drove to hotel, thinking in person communication might be better. I was wrong. The person there told me I had no reservation. I offered my ID, she said im spelling your name, its not on there, wouldn't take id. Seemed to not care. After a few minutes she called her supervisor. They asked for my name and once I typed it I to the clerks phone, she was able to find me. At this point its 130, and she said you can pay 40 bucks to check in early. We came back at midnight to check in. The room was not clean, there was someone's hair in the tub. But we just needed a place to crash. Overall, it was overpriced for how trashy it felt.

I recently stayed at Country Inn & Suites by Radisson, Columbus Airport, OH, and I had a very pleasant experience. From the moment I arrived, I received a warm welcome at check-in. The front desk staff and overall management were extremely friendly, professional, and helpful throughout my stay, which made me feel comfortable right away. The hotel is conveniently located near the airport and is very easy to find. There are also plenty of dining options nearby, which makes it even more convenient for travelers. The room and common areas were clean, neat, and well-maintained. The breakfast provided was good, and the environment was peaceful—perfect for a relaxing stay. Overall, I highly recommend this hotel to anyone visiting the area. It’s a great place to stay if you’re looking for comfort, convenience, and excellent service.

My stay was underwhelming, largely due to poor hospitality at check-in. Upon arrival, I found dirty sheets in my room. While housekeeping did change them promptly and provided fresh towels, they indicated that the linens were clean but permanently stained. Management needs to invest in new linens and revamp the outdated lobby. Close to the interstate.

When arriving to the room we thought someone had already booked the room because the bed was unmade, food in the refrigerator and the toilet seat was half off. The staff gave us the sheets to change the bed and a spray bottle to clean the room ourselves. They stated housekeeping was off and they couldn't do it. The absolute worst hotel experience ever. I will never stay here again and would not recommend this hotel. I wish I could post the pictures we took that show the status of the room upon arrival.