I stayed at the Country Inn & Suites by Radisson Columbus Airport for 2 nights and 3 days and was extremely disappointed with both the condition of the room and the hotel’s response to the concerns I raised. I documented many of these issues with photographs during my stay. The room showed numerous signs of poor maintenance and inadequate cleaning. The floors were heavily stained and felt gritty and dirty when walking barefoot. There was a dried substance on one of the walls that resembled blood. Multiple light fixtures throughout the room were missing bulbs. Every lamp contained only one bulb, and the bathroom fixture, which was designed for four bulbs, had only one functioning bulb, leaving the bathroom poorly lit. The bathroom appeared neglected. The shower handle and faucet were not properly secured to the wall, and used bars of soap had been left on a shower ledge, suggesting they had not been removed during cleaning. Additional maintenance issues included a refrigerator containing standing water, producing a musty odor, and failing to cool properly. The thermostat cover would not stay attached, and the thermostat itself was missing the buttons necessary to adjust the temperature. The room also had a persistent damp, musty odor similar to wet laundry that had been left sitting for an extended period. Housekeeping standards were equally disappointing. Upon arrival, the room contained only two hand towels, one bath towel, and no bath mat. When I contacted the front desk, I was told the missing items would be delivered within five minutes. After waiting approximately thirty minutes with no follow-up, I attempted to contact staff again and found employees outside smoking. Only then were the requested items provided. What is most disappointing is that I made multiple attempts to address these concerns directly with both staff and management during and after my stay. Rather than immediately posting a negative review, I sought a resolution and requested reimbursement for the condition of the room. I was repeatedly told that someone would follow up with me, but no one ever did. For the price charged, the condition of the room was unacceptable. The combination of cleanliness concerns, maintenance deficiencies, inadequate housekeeping, and the complete lack of follow-through from management fell well below reasonable expectations. The condition of the room suggested a lack of basic quality control, and the failure to address or follow up on documented concerns left me with little confidence that guest issues are taken seriously

Please DO NOT stay at this dirty flea bag property. We couldn’t leave as we had prepaid and there was no other property nearby. They had ants everywhere and the place is filthy. There were no clean towels and the rooms had few if any light bulbs. They offered a free breakfast but with all the bugs we gladly skipped across the street to McDonalds and paid happily to get away. Run, don’t walk away from this place.

Where do I start? First there was an issue checking in. I booked 2 rooms with 2 guest per room. One room was booked as the park & fly package and one was a regular room. I had my email confirmation showing that one room would be $118 and the park and fly room would be $132. When I went to check in, they honored the $118 room but charged us $185 for the second room and would not honor my email confirmation. There was a music festival in the city and I was told by the front desk that I should consider myself LUCKY because the rooms were going for $400-$500 per night. I had no choice but to pay the additional charge and will call their corporate office to discuss. Once I arrived in the room, the window was open and there were cigarette butts all over the roof outside of the open window. I quickly notified the desk agent so they were aware that I was not the one smoking in the room. Next issue... I was walking across the floor barefoot , in the middle of the night and picked up little black pieces on my feet that appeared to be mouse droppings. This hotel was not up to my expectations at all. The shuttle service was provided by LYFT and there were no issues with the shuttle. DO NOT BOOK this hotel.

This may have been the worst customer experience of a Choice Hotel in all my years of travel. The first time I called to check and see the procedure of coming from one hotel, and parking before check in (I was set to arrive around 1pm, check in is at 3). I was told there was no early check in and that my car could be towed. I was then hung up on. The person of the phone was rude. So I drove to hotel, thinking in person communication might be better. I was wrong. The person there told me I had no reservation. I offered my ID, she said im spelling your name, its not on there, wouldn't take id. Seemed to not care. After a few minutes she called her supervisor. They asked for my name and once I typed it I to the clerks phone, she was able to find me. At this point its 130, and she said you can pay 40 bucks to check in early. We came back at midnight to check in. The room was not clean, there was someone's hair in the tub. But we just needed a place to crash. Overall, it was overpriced for how trashy it felt.

I recently stayed at Country Inn & Suites by Radisson, Columbus Airport, OH, and I had a very pleasant experience. From the moment I arrived, I received a warm welcome at check-in. The front desk staff and overall management were extremely friendly, professional, and helpful throughout my stay, which made me feel comfortable right away. The hotel is conveniently located near the airport and is very easy to find. There are also plenty of dining options nearby, which makes it even more convenient for travelers. The room and common areas were clean, neat, and well-maintained. The breakfast provided was good, and the environment was peaceful—perfect for a relaxing stay. Overall, I highly recommend this hotel to anyone visiting the area. It’s a great place to stay if you’re looking for comfort, convenience, and excellent service.

My stay was underwhelming, largely due to poor hospitality at check-in. Upon arrival, I found dirty sheets in my room. While housekeeping did change them promptly and provided fresh towels, they indicated that the linens were clean but permanently stained. Management needs to invest in new linens and revamp the outdated lobby. Close to the interstate.

When arriving to the room we thought someone had already booked the room because the bed was unmade, food in the refrigerator and the toilet seat was half off. The staff gave us the sheets to change the bed and a spray bottle to clean the room ourselves. They stated housekeeping was off and they couldn't do it. The absolute worst hotel experience ever. I will never stay here again and would not recommend this hotel. I wish I could post the pictures we took that show the status of the room upon arrival.

This hotel doesn't even deserve a 1 star. This hotel was filthy. Smelled like weed the moment you walked in. Our first room was 45 and told the front desk we needed another room. But was met with arguing. Also was handed towels and other items when all this is supposed to be in your rooms already. Breakfast was an absolute joke. Hallways were filthy with debris and trash. Beds were made but looked like a 5 year old did it. Won't ever be back to this location. This location is a huge disgrace to the brand name.

Absolutely horrific experience. The quality of the rooms and the hotel do NOT match the reality. Dirty, filthy, run down. This place absolutely reeked of weed and other foul smells. But that doesn’t ever cover it. The first room they have us was unacceptable. Huge mystery stains on the carpet, which sometimes we can look past, but the couch had giant gashes and not to mention the smoke alarm right above the bed was hanging down by a wire !!! Also the rooms temp was set at 87 degrees???? And when we tried changing it it just went back up. We politely asked for another room and when we went in the everything seemed ok. But once we settled in that’s when it got even worse !!! BLOOD SPLATTERED on the curtains and wall !!! When I informed the lady up at the desk she didn’t even seem fazed. We just canceled and left. As 2 young women staying there we did not feel safe at all ! On top of that, we I was just simply asking about some charges, the man up at the front was extremely rude with me and very dismissive. I don’t mean to sound like a Karen and I can usually put up with things, but this was absolutely insane ! Save your money, DO NOT STAY HERE !!!

I have NEVER been so disappointed in a hotel experience. Upon arrival, there was no one to greet us. We were finally given a room and the toilet was broken. We reported this and were told that it works, but water runs slow. The next morning, it literally wouldn’t flush. The towels and washcloths were stained and dirty. We requested new towels and washcloths, at which point they said they were out of clean ones and we would have to wait. Fast forward and they gave us a new room. The vents were painted shut, so the air and heat wouldn’t come through. We had to get up and pry them open. This time there were literally NO towels or washcloths in the room. We went down to ask and were again told that there were none available because the laundry service was running late. We requested housekeeping and were told it would be taken care of while we were gone for the day. We got back at 5pm and were told that housekeeping was unavailable and that there were STILL NO TOWELS OR WASHCLOTHS!!! they finally brought them at 9pm and she beat on the door as if she was trying to break it down. Every issue was one excuse after the other. We finally checked out early to move over to Hilton. I have never received such poor service and have never seen a hotel in such unacceptable conditions. My next stop is to report them to BBB.