Clean, quiet hotel. Fantastic breakfast with new entrees every day. Stayed in the 2-bedroom suite. Very spacious. Hotel was fully booked and parking lot filled up. Several construction trucks and trailers took up multiple spots. Lots of hot water and water pressure. Beds were comfortable.

Great place to stay. Everything is well maintained and clean. The breakfast is wonderful. They even have asian white rice and miso soup!! The location is great, nearby mall and downtown Dublin. Close to the zoo as well.

We stayed here one night to attend a concert at Ohio Stadium. They graciously allowed us to check in early, which we very much appreciated because we got there early for lunch. Unfortunately, the room did not live up to the standards anyone would expect. Although spacious (we booked a suite with two rooms and a common area), the room lacked the cleanliness or upkeep to feel comfortable. As you can see by the attached pictures, much of the room was in disarray and there were strange stains everywhere. Aside from this, there was also a STRONG odor of cigarettes in the one room, which kept coming and going during our stay. All of this made for an uncomfortable stay and I’m glad we were only there for one night. The location was fine, the workers were polite, and the breakfast was just okay, but I wouldn’t stay here again based just on the rooms alone.

Clean rooms, they have dove hand wash, body lotion, body wash, shampoo and conditioner. Continental breakfast every day, they do have dinner some days, clean pool, patio, gym, laundry room. Service was great willing and quick to help with questions about the hotel or area. Location is good, gas station, food, bar, cannabis are less than a 3 min walk. Plenty of places a short drive away for shopping and entertainment. Also is close to the highway.

Although I am giving them a great review, our first night here there was a stabbing on the floor below us. I had my 2 year old and 3 year old with me as well as my 7 year old niece. I was terrified. We didn’t leave because it seemed to be an isolated incident. I am disappointed because it says the pool is heated and it is far from heated. It wasn’t extremely cold but the pool room itself was very cold and the water was cold as well. Our room was clean, we had a 2 room suite. Everything was clean and no issues. I appreciate the pull out bed bedding set offered, most places don’t offer this in the room. Overall our stay was great. We stayed 3 nights.

The room was ok, but it could have been better. We had a 3 room suite, but it was a little small for my family. The breakfast was ok. There were no bowls for cereal, which was kinda disappointing.

When we first checked in, the room we were given on the 2nd floor smelled like rotting cabbage. I called down to the front desk and Jennifer kindly switched us, no questions asked. She was really accommodating. The next room my children and I got was 136 on the first floor and the door catches on the frame so when you first open it, you really have to push. When we first got there I worried the latch was on and that someone was in there. We went back to Jennifer and she very kindly joined us to enter and showed me it’s just the frame catching the door. The room had a lot of space for us, it was great. Nice and clean smelling. However, the room was so incredibly outdated. The vents were rusting and dirty. The bathroom shower curtain was ripped in two spots. Bathroom door wouldn’t close with ease. The beds were sitting on strange frames. almost like the wrong frames were put with the box spring and mattress. The pool heater was broken, the kids still attempted to swim but didn’t last long. The ladies washroom was out of order. The cutlery in the drawer of the kitchenette were rusted or dirty. I picked this brand of hotel due to the quality of the brand and space of room for my big group. But I have to say this is the second Staybridge Suite that has let us down. The Louisville location is just as bad. The customer service is wonderful however the updating of the rooms is really needed. You guys can do better. Thankfully I’m not choosing hotels based of furniture quality and newness of the rooms. If you’re going to charge high rates, the quality should be better. We do a lot of road trips and this would be a great place to stay if the doors were better. Check the videos and you will see

A few words to the management: What happened? This location was tremendous a few years ago. Since 2023, The two times I’ve stayed with have been horrific. Get back to basics to what originally made this location one of the best hotel locations around. Care for the rooms and people like you did prior to 2023.

Unfortunately my 2 night stay did not live up. I booked the largest suite available for my family of 6. The layout of the room was great- however the room was very dirty. One bathroom tub was covered in a previous customers hair. The other bathroom tub was unusable as it wouldn’t drain. The next morning I raised the problem at the desk and they said there was no maintenance or room cleaning on for the weekend so I would have to be moved. So we moved rooms which was very inconvenient and made us late for our day trip to the zoo. When we got to the new room one of the bathroom lights was burned out and there was zero light in the one bathroom. When I brought it to the attention at the desk someone said they would replace it when we were gone for the day. They never did. And when I brought it to the desks attention they said maintenance doesn’t have any of the bulbs in stock so there was nothing they could do. When I asked if they could just take the bulb from my old room she just said that couldn’t be done. So once again we were down a bathroom. At least the second room was cleaner. After complaining I was given a $50 refund by the manager. No apology and frankly $50 was not enough of a refund for paying for a room with 2 bathrooms- 1 which I couldn’t use a shower for. The staff seemed incompetent and not caring. The only time they addressed my situation is when I called them- they never followed up or followed through on helping me. I have to travel to Columbus area twice a month. I stayed at this hotel because I was a member and had my family with me this time. I will not be back not only because of my bad experience but because I have no faith that the staff and manager would be competent in the future.

TLDR: would NOT recommend. They did not have our room cleaned, couldn’t clean it, and had no other rooms to offer. We booked a 2 bedroom suite (had reservations) and arrived in town with our two young kids at 9:30. Got to the room at 9:45 thinking someone was inside of it because the lights and fans were all on with dirty towels on the floor, dirty dishes in the sink, trash on floor, and dirty/used beds. Called down to front desk and was put on hold for 15 min only to be offered a one room standard room for no discount and no apologies. Problem is that room was not actually available either because an engineer was working on it. Put on hold for another 15 min and I went downstairs finally. They had no rooms and no help to offer me. I had to rebook at the residence inn (which has been amazing already). Joy and Julie at the front desk were zero help nor were they friendly or apologetic. They acted like I was inconveniencing them. My young kids are now overly tired and have been sitting in a dirty room for 30 min and we are going to the Marriot. Never again.