Our stay was not what we expected. We arrived around 7:30, checked in and brought our things to the room! When we got in the room there was a foul odor, so I turned on the fan on the ac thinking maybe it hadn't been rented in a while and needed to air out. The a/c smelled of cigarette smoke, but we were hungry so we left it running and we headed to our dinner date. We had been driving for little over an hour, directly after finishing our work week and were pretty hungry, and it was almost 8pm. At first glance everything looked decent prior to going to eat, dated and a little worn from wear, but decent. Its been a long year, we wanted to spend some time together and enjoy the Jacuzzi, so I didn't do a thorough inspection when we arrived back to the room. I put our leftovers into the fridge and realized that the smell from earlier was the fridge! It was terrible, think rotting garbage or something dead. The Jacuzzi was okay, the water was hot which was nice, but the jets didn't provide consistent pressure. We sat and soaked for about an hr and decided to get out and shower off and settle in for a movie. While gathering things for the shower I noticed the room was quite filthy ( I took pictures for reference.) I then felt it extremely necessary to shower off and went to get in. The pressure in the shower wasn't much more than a trinkle on any setting and the mat in the bottom of the tub offers no traction, but is actually slicker than the tub itself. I slipped getting out and fell, cracking my head on the wall on my way down before faceplanting the floor. When I got up, got my bearings and got dressed I came back out to put our towels over the edge of the Jacuzzi, there was a rose petal in the bottom of the tub. It must've been in the jets prior to us getting in because we only brought clothes, toiletries and snacks! Later while looking around at the rest of the room there was the same type of single rose petal under the edge of the bed, I'm assuming from another couple-gross. It was pretty late by that time (1:30-1:45) and as I stated we live over an hr away, so we decided to just call it a night and lay down to get some sleep. I knew from calling in to get this room booked it was the only jacuzzi tub room available within your chain and the bed seemed clean enough so we decided not to call the desk and instead report it at check out. We had worked all day, were tired and my head was pounding, so we went to sleep! When we woke up the next day, we gathered our things and decided no on breakfast. If the rooms are that filthy, I'm sure the breakfast equipment/kitchen is too! When we got to the front desk the staff person took our card and moved forward to the next person, who was upset as well, and there was a language barrier, so getting a word in was difficult! This room is no where near worth $240 a night. It needs A LOT of cleaning and updates before you can charge that much.

Comfortable stay overall. Clean room, cozy bed, and friendly staff. Great location and good amenities. A few small areas to improve, but still a very pleasant experience.

There is no bathroom at the pool. Closest bathroom is 200 feet away, you KNOW everybody is peeing in this pool. It was shut down for someone POOPING in it when we left. Other than the pool, it's a fine hotel

Had a great time in this Best Western. Rooms were modern, spacious, and clean. There was free coffee or hot chocolate available 24/7. The breakfast options were great and everything was well kept. No dirty or broken things here! To top it off, there is a pool with hot top. Overall this location is a great value.

I really enjoy this Best Western. The high ceilings and hard floor choice instead of carpet make it feel modern but also somewhat elegant and comfortable. The rooms are spacious and feel bigger because of the cathedral style above. This is my third time in the area on this side of town for work. I stayed here first, then at the place next door for the second time, and now I will always be back to this one. The best part about this place is that status members like me get a full goodie bag with snacks and not just the standard two bottles of water, together with a friendly staff whom I've never had a problem with. Also, the breakfast was fresh at two different times of morning between the different days I stayed there which was a plus. Overall, I recommend here. I would stay again.

Beds were comfy rooms were clean. The continental breakfast was very good. They had pastries and waffles and sausage. Service was excellent. I didn’t get to use the pool or anything cause I was just using it for during your surgery to be close.

I recently stayed at the Best Western Inn and Suites for 3 nights while attending the Ohio State Fair, and everything was fine. I’ve actually been staying at this location for the past three years, and it’s always been a good experience. The front desk staff were friendly and helpful. My room was clean, the air conditioner worked perfectly, and it stayed nice and cool the whole time. The daily breakfast buffet was decent too—nothing fancy, but a nice way to start the day. The indoor pool was nice and clean and my daughter enjoyed swimming. I also really like the location—it’s right off the freeway, and just up the street there’s a nice area with plenty of restaurants and shopping stores which was very convenient.

I would only really stay here unless it was a good deal. We stayed here for 3 nights as somewhere to stay for our grandma passing and I have things to say. We checked into the first room and there appeared to be blood or some dark red substance on the sheets of one of the beds, I should've taken a picture when I had the chance but we went to the front desk about it and they kindly gave us a new room and the room was adequate. The two queen beds are spacious and comfy but the couch bed on the other hand... very squeaky, very loud, and the springs on the mattress topper hurt like I don't know but it was not comfortable whatsoever and they didn't have spare sheets or another blanket for it so we had to call to get that. We like our rooms cold and the lowest the AC goes down to is 66 which was a bummer and there appears to be a cooling problem where the room doesn't cool properly because two of us said they couldn't sleep because they were too hot and the other one and said they were too cold so I don't know. The bathroom has a nice shower with a shower head with decent pressure except the tub or something is leaking because right before I got out of the shower, the floor was covered in standing water and there wasn't a switch to turn on the vent so there was condensation making the room hot and humid. The breakfast was alright, nothing exceptional. The laundry machine and dryer were very old allowing quarters only (1.50 each cycle) but they cleaned and dried my clothes well and there's only one laundry machine and one dryer so it might be taken. The hotel itself looks nice and modern and has a pool but we didn't bother. Very close to the interstate with a few restaurants in walking distance. Yeah, I mean we saw good reviews and thought this place would be worth it but I don't know if I'm ever gonna stay at a best western again; I've seen so much better all around the US for better prices.

Breakfast bar was great. There was an old style staircase in the lobby to the second floor was nice. Our room was spacious, but there was no carpet in the room which made it seem colder. On the free movie channel there were no free movies. There are ought to be a wall mounted safety handle for getting in and out of the shower. The trip to the ice machine was precarious since the door to the Ice machine and vending machine room would not open making it necessary to go through an exit door and walk all the way around the building to the main entrance. Lastly, though advertised, the swimming pool and hot tub areas were closed due to maintenance. Yet, during our short stay, we did not see any workers in the area, and the pool was filled with water.

When I arrived with my 9 year old for his spring break vacation there was a sign that said the pool was closed. All he wanted to do was swim. I would recommend calling the hotel the day of your reservation to ensure the pool is functioning. The only reason they are getting two stars is because the nice woman at the front desk cancelled our reservation and called over to a neighboring hotel to make sure their pool was open. It ended up costing me $80 to stay at a different hotel. Again, the customer service was good, but some notice of the pool being closed would have been a huge help as I had to scramble to find a different place to stay.