Very nice hotel. Very clean and friendly staff. What I did not know for the first two days is that they do not have room service. Once I discovered this and asked for what I needed, staff was very accommodating. My bad for not knowing. Location is outstanding. Right across the south end of the convention center... I was just there on a solo trip and the hotel is within walking distance of North Short district... Full of good vibes, restaurants and bars. Close to museums and other Columbus attractions.

I don't know what changed but it changed for the worst. Usually on our drive to Columbus, you can smell once you've made it to Columbus. We didn't smell it this time on the way. We smelled it in our hotel room instead. The smell was so bad that when we got home we smelled it in our clothes and luggage. It's been a month since my stay and I have to buy new luggage because the smell won't go away. When I asked the front desk if there was anything I could do with the 21k points I had... I was asked what my membership level was, I said Bronze. You would've thought I told the guy at the service desk that I lived in a box and couldn't afford my stay. I only asked if there was something I could do with my points during my stay because the last time I was there, they gave us a room upgrade for being a member. I was told "best we could do is upgrade the wifi speed". Like okay, sorry for my offensive bronze membership that seemed to be kinder during my last stay. I'd also noticed that there was a Crimson Cup sign near the restaurant that appeared as though perhaps maybe the coffee shop moved into the hotel (I couldn't find it in the convention center anymore) and when I asked about that, the response was kind of the vibe of "what would make you think we have that here...?" Idk...the giant sign in front of the restaurant podium. My mistake once again. I don't leave reviews that often but this was...10/10 my worst hotel stay in my life and I've been to lower end hotels with better service. Genuinely wish I could get my money back for that stay.

My experience ruined by ghost fees added to bill without knowledge or consent. Staff were unhelpful and uninterested in the complaint. The staff blamed "corporate policy" and acted like they weren't paid enough to do anything about it. The hotel itself was nice and clean. Construction on the facade and in the parking area made it a bit difficult to navigate via car or foot. When you are already paying $200+ a night you don't expect extra fees.

Honestly, this hotel is fantastic. The service was amazing, but the absolute highlight for me was the fitness center. It’s like a mini YMCA, tons of weights, machines, mats, kettlebells, and even a workout mirror. The only thing missing was a bench press, but they have everything else, including a cold water fountain to refill your bottle. ?My room was super clean, and the bed and pillows were incredibly comfortable. Plus, the staff went out of their way to be helpful. I was a little bummed at first that there wasn't a pool, especially since I was in town for a conference. But honestly? The price was so much better than the hotels directly connected to the convention center that it didn't even matter. I’m 100% staying here from now on.

Freaking life savers! They helped my man and I after a complete disaster with the Canopy Hilton stay. I'll spare the details on the hilton, but Sonesta has great and caring staff. The room is nice too with a high ceiling.

Immediate impression is not great... the curtains are completely shredded and the view includes construction debris. I'm not a fan. Front desk staff is attentive and friendly.

My first stay at Sonesta Columbus Downtown has been an outstanding experience from start to finish. As someone visiting Columbus for the first time, I truly appreciated how welcoming and comfortable everything felt the moment I arrived. What made this stay especially memorable was the exceptional service provided by Ahlam. She went above and beyond to assist us with everything from A to Z, making sure every detail of our stay was taken care of. Her friendliness, professionalism, and warm personality made her an absolute pleasure to speak with. It’s rare to come across someone who genuinely cares about guests the way she does, and it made a huge difference in our overall experience. The hotel itself is clean, well-maintained, and perfectly located, but it’s the people—especially Ahlam—who truly elevate the experience. I highly recommend staying here if you’re visiting Columbus, and I sincerely hope Ahlam gets the recognition she deserves for her incredible service. Thank you for such a wonderful stay!

Very clean and comfortable room with super cozy bed and pillows. The highlight of my stay was Ahlam at reception she was incredibly kind and helpful, and truly made my vacation better. The food was also great. I will definitely be back here. Highly recommend!

Markus was one of the best Employees and truly made my experience! I was in a need of a printer and he helped me print my needed piece of paper! They fully embody customer service and I am all for it!

We are repeat customers and have always had great experiences with this hotel. When our daughter’s volleyball tournament was affected by severe weather, the staff went above and beyond by allowing us to cancel our reservation even though we were past the cancellation deadline. The communication was proactive, kind, and professional, which made a stressful situation so much easier. This level of flexibility and customer service is exactly why we continue to come back and will absolutely stay here again in the future. Highly recommend!