Beware! We made reservation for 7 rooms nearly 4 months in advance. When we showed up they told us they were "overbooked" and could only accommodate 4 of the 7 rooms we had reserved. The front desk said that they tried to contact us, but that was on the day we were to check in while we were all riding our bikes on the Ohio to Erie Trail. They then "moved" those of us without rooms to another hotel, which was nearly 30 minutes away. Absolutely unacceptable!

Had a wonderful stay at Home2Suites in Downtown Columbus while I was visiting for a conference! The parking lot was very convenient, my room was clean and comfy, and the available breakfast was yummy. Staff were helpful and kind from the moment I checked in - especially Kat! I also really loved being nearby cool destinations like the Book Loft in the German Village and the Columbus Art Museum.

The hotel staff was absolutely incredible. Everyone was welcoming and went above and beyond with assistance. The hotel itself is beautiful and my stay was extremely enjoyable and comfortable. The food offered for breakfast was delicious and a great variety of options were available. I would like to give a special thank you to the Director of Sales, Misty Rice for her dedication to the success of my event held at the hotel. I appreciate her commitment, support, and willingness to help in any way possible. I look forward to holding next year’s Voices On Paper annual event at Home2 Suites hotel as well.

Our house caught on fire so mind you it was a very stressful situation finding a place to stay and from the moment we walked into this establishment the staff was nothing but warm and kind and soooooo accommodating.they understood we had just been through a disaster and did everything in their power to make sure we were in good hands.the rooms we super clean and nice.the breakfast was amazing and this place is very pet friendly.i couldn't ask for a better experience with a hotel. I personally wanted to thank the staff members Kat brown,lamonica parker and misty rice. You guys made this disasterous situation manageable and I couldn't thank you enough

I would like to take the time out to say thank you to the woman at the front desk on January 12 between 2 to 3 pm. Me and my family were facing the tragic loss of my Son due to suicide and your employee went above and beyond to welcome us and make us feel so loved. You are truly blessed to have this woman as your employee for the Hilton and I feel so terrible for not knowing her name. She was nothing but amazing. Thank you so much. Keep being the beautiful woman that you are. I am truly honoured to have met you. Thank you so much for the love you showed me and my son. My apologies for taking so long, again, thank you so much.

I could not take a shower my entire stay here. My room has had no usable water for the entirely of my stay. First there was no water at all (I couldn't even wash my hands) and then only ice cold water, no hot water. I was not informed in advance (I was checked in and only found out about the water outage from a note in the elevator). A hotel room without working usable water for an extended period is an absolute service failure. Let's add rude staff (upon check in I was not greeted, was interrupted several times as I was talking and asked to present my ID upon which I was informed that "I don't touch people's IDs" with a face), trash had q-tips that were not mine, I was cold and could not adjust the temperature to the pile of service failures of this establishment. And breakfast is bad. Questionable egg patties and chicken nuggets were the only protein options (it said sausage but it was MIA). No fiber options at all. Bread (you can make a waffle) and cereal is all you get. My flight got turned around in the air the day I was supposed to arrive and despite me sending an email letting the hotel know that due to circumstances outside of mine and the airlines control I will be arriving the next morning, I was charged and no show fee on top of the room fee. Things that were good so that I'm fair: room was spacious (and has a small kitchen), breakfast is not busy, location close to downtown, not all front desk staff is rude (probably - I hope at least), pet friendly. Separate note for Alexis (bless her heart) who went above and beyond - she did truly try her best with what she could. She offered me options of lowering the rates, checking out early and not being charged for the night, points and a snack. None of this gets me a shower though. I planned on staying here in the future. I will not. And I 10/10 do not recommend it to anyone else.

Place is A+ and was clean. No issues with the rooms. All they need left is at least some EV chargers in the parking area. Would come again!

We were in town for a volleyball tournament. Had a nice stay at this hotel. Beds were comfortable, room was quiet and the breakfast was good. Also the parking ramp is convenient for easy parking.

What a fantastic hotel! The rooms have plenty of space and they're gorgeously laid out, the beds are comfortable, the breakfast each morning is warm and ready - I'm a sucker for potato wedges and my girlfriend enjoyed the waffles - and Alexis at the front gave us great advice on where to eat, as well as just being generally helpful each day. This was a great trip to Ohio, and the hotel was only a plus to it in every way.

I travel frequently on business so was very surprised that this hotel did not meet expectations. I've stayed at plenty of HIlton2 Suites but this one disappointed. The area is sketchy, rooms dated, and not much nearby. Doesn't feel safe for walking on my own at night. The front desk staff was unhelpful. While nice, she wasn't able to assist with any information of guidance on what's nearby. they printed a TV channel list which was missing channels but I was able to find them on the TV. The front desk said "there are no good views" so it doesn't matter what room you choose. If you are seeking a glass of wine after a long day, choose elsewhere!