My mother booked this hotel for my daughters 8th birthday for a family zoo trip & I must say this hotel was very disappointing. The pool was closed & no one even bothered to let us know when making the reservation so that was pretty disappointing. The room ac unit was awful it either blowed out hot air or cold & was so loud. Breakfast first morning was fine second morning they no longer had cereal but we got charged for a banana from the snacks my daughter purchased. If your a single person needing a place to stay for a night it's fine but if your a family I would recommend this place.

Rooms and service was great The fitness center needs improvement. It is very basic. The door of the fitness center couldn't be opened via the room key and then the treadmill was out of service Breakfast was good

1. Your room issues • Shower water pooling on night of arrival • Requested maintenance the next morning; told none was available • Told a 1st?floor room was available, but later contacted about a 3rd?floor room instead • Ultimately moved to the 1st floor after reiterating what you were told earlier 2. Employee rooms on Sunday • Picked up 6 employees from the airport • 3 employees had to change rooms due to:• Staining • Apparent mildew smell • You have photos available 3. Repeated issues during the stay (4 days) • Gym:• Dirty • No towels • No paper towels • No sanitary wipes • No hot coffee in the mornings• GM said concerns would be addressed • You still had to take your team to Sheetz across the street • This happened 2 days for the team, 4 days for you 4. Pest issues • Employees reported ants • One employee’s room was “overridden” with ants and required relocation • You also saw ants in your room 5. Housekeeping issues • Your room was serviced but floors were not vacuumed until you complained 6. Concerning staff behavior • Employees observed sleeping in the mornings in the corner and by the fireplace 7. Overall • The experience did not meet Hilton standards and was far below what you’ve experienced with Hilton in the past.

The check-in was smooth and the associate was kind and helpful. Our room had some wear and tear, including some dark molding in the bath tub and worn sheet on the bed. The room was not soundproof to outside noises. I could hear the guest in the neighboring hotel parking lot. I always bring a sound machine, so I was able to avoid too much of a distraction. The breakfast is not included, so we went to a restaurant across the street.

I really wanted to like this hotel but it ruined our trip. When waking up after our only night there, we packed up and went out to the car at 9, only to realize that it had been broken into. There were about 10 other people standing outside dealing with the same issue. The hotel just… didn’t have cameras facing that area of the parking lot— but the cameras faced every other direction other than where they were pointed? After 3 hours police had arrived and the officer we spoke to said this happened to 75 other cars in the area. This is clearly a recurring issue based on the other reviews here, and I struggle to understand why. This hotel needs to fix their security cameras, first off, or implement other security measures that ensure that we are safe. Not only does the hotel lose customers, but they also lose money from room refunds and stars. When we noticed that our car was broken into, we walked back into our room as we were technically still checked in. Everything was still in place, except we had taken the do not disturb sign off of the door. There was, I kid you not, pee in our toilet… not from us. Towels were still where they were, beds were unmade, but the cleaner decided to use our room as their restroom and left it unflushed. Not only is this unsanitary, but also a little scary knowing that this happened. If we didn’t see it we wouldn’t have known. The rooms were nice, as well as the lobby. We enjoyed a very nice breakfast before everything went wrong. The area seemed nice, but Columbus has a history of car break-ins I love Hilton so this was extremely disappointing. The woman at the desk was incredibly receptive to our anger and gave us a full room refund without us asking. The man— on the other hand— was short and struggled to understand. I will absolutely not be staying at another Hilton. One place with poor management ruined the company for me.

I am not one to post negative reviews, but here we go.. We booked this hotel on a last minute notice while traveling through. My husband walked in and had to wait almost 10 minutes before being helped, even when we rang the buzzer 2 times. When he was finally helped, he asked about pool hours, the lady replied but failed to tell him that the hot tub was out of order. We took our excited kids to the pool, and it was FREEZING. The hot tub was not in working order. The pool had to of been 40 degrees.. but we tried to make the most of it for our kids. While swimming, paint flakes from the ceiling were floating in the pool. After we noticed that, we got out and I went up to counter and asked for a refund. I would’ve wore a towel up front to be modest, but there was zero towels clean. Only 2 wet dirty ones that someone else had left behind. Regardless, just be skeptical of this place.. I’d call with any questions you have prior to booking.

I’ve stayed at this location once before and thought it was decent so I ended up booking again. One thing important to consider is that the pillows are very flat. There is zero neck support even when folded in half. The bathrooms are standard and the bed was fine. The major downside to this stay was the lack of security cameras facing the parking lot. On multiple nights there were vehicle break ins. In my case there was nothing in plain sight and nothing was stolen. The center console was tossed. Apparently they didn’t find what they were looking for. 6 other vehicles were hit. I feel if management wants people to continue staying they need to increase their security measures.

When we got there it took forever to check in, even after already paying online. The staff acted almost annoyed. The place wasn't very clean, the same trash on the floor of the elevator was still there when we checked out the following day, carpet was atrocious and the floors of the room were sticky feeling even my shoes were making sounds walking on it. The beds have metal on the bottom frame so it sounds like a baking sheet warping when you move on it. Lastly 2 weeks later they never gave back our deposit and considering were basically in the room to sleep and can say that the room had zero damage. I definitely recommend looking at a different hotel if you need to stay in the area. The only thing I will say positive is that it is in a great location accessible to so many places and things to do, but so are multiple surrounding hotels

First time EVER in Ohio. Just spent one night and my trucks front passenger side window was smashed in. And my truck ransacked! I had a regular room with a sleeper sofa in it. The sofa was disgustingly stained. I didn't even put my bags on it. The only thing that was decent was the staff. They were wicked nice. They were very helpful with my vehicle after being broken into. I can't say enough about how nice they were. Othe than them I have ZERO desire to ever go back again.

The front desk person and manager were rude, they didn't listen. The manager just walked off while we were talking. Clean room and bathroom but the body lotion bottle was empty. The breakfast attendant was on her phone and didn't acknowledge us until we want to order. They were out of coffee twice and each time we had to ask for coffee.