The room was disgusting and smelled like urine. The cups in my room were dirty, I could see lip prints and some part of food or something at the bottom of the glass cup. It was even turned over as clean! Only 2 towels in a 4 person room and no soap or conditioner. No decaf coffee, no working ice machine on my floor, no working pool or hot tub, even though I called ahead and asked. I was also told breakfast was included, and its not even offered. Only 1 working elevator in the whole hotel, against many codes. The ceiling is crumbling and you can tell it was worked on from a leak and not completed. One employee at the counter making guests wait 45 min to even get a towel or ask questions. Staff was rude. I booked a specific room and it was given to someone else. It is literally a shit show.

Not too bad of a place to come enjoy and relax has comfy rooms nice couch and most of the rooms if you pay for it you get for what you pay working hot tub working pool clean hot tub clean pool. The only thing that was a bummer is they told the call center told us that there was a restaurant that we could order room service from and they bring it up to our room and apparently they are closed so they can’t do breakfast or anything like that until they remodel everything but other than that they didn’t charge us for anything. It’s $100 deposit but you get that back once you leave so it’s a great place. I’ll check it out.

I’ve stayed here multiple times due to being in town for business and honestly every time I stay here it’s always good. Yeah there’s some drawbacks. I mean it’s not going to be a perfect hotel but I know they’re working on it to make things better. Just give it a chance. The pool is currently closed. There is no breakfast but if you look at the price, it’s great value. You just have to be realistic when it comes to expectations. I never had a problem here when I stay here and definitely would recommend.

Rooms were just ok. There were a couple areas of the building that need serious attention. Mostly the lady at the front desk during check in was extra rude and far from friendly. Check in for our room was supposed to be 3pm for a king room. Had to settle for a room with 2 full beds instead to get checked in on time. Would stay again if necessary but not if something comparable is available.

Walks of every kind visit this hotel. I seen everyone from construction workers to Luke Combs roadie’s during my stay. The room was great. The exterior was decent. The customer service was so so. I was really disappointed to find out that there was no continental breakfast (didn’t mention that online) . However there is an abundance of decent restaurants nearby. Over all it was an affordable place and the bed was really comfy.

Found a great deal online. They were great. They refunded the deposit back in a reasonable amount of time. Very nice rooms. This place is huge. So much parking. Great location. Just passing through and locked out on this deal.

Was quotes $800 for a room for two nights and was told they were booked and no other rooms were available after searching online we reserved a room same room for $500 for the weekend. Also left room for the day came back rooms were never serviced and my items were missing. All in all rooms them self are decent for the online price but the staff not so much

I would strongly caution anyone especially Black travelers from booking at this property. My experience at the Wyndham Columbus was not just a “bad stay.” It was a combination of unsafe room conditions, misrepresentation, refusal to help, emotional manipulation, and ultimately retaliation when I tried to advocate for myself. I was given two rooms that were completely unacceptable for a hotel advertised as 4?star: strong smoke and bleach odor, burn marks on the furniture, peeling chairs and toilet, and stained curtains. When I reported these issues, the front desk staff dismissed my concerns and told me there was nothing she could do. While I was away, I contacted Priceline. The hotel staff member lied to them and claimed I had never reported any problems. When I returned, she became emotional, told me she “had to go in the bathroom and cry,” and then labeled me “confrontational” a racialized stereotype that Black women know all too well. She then escalated the situation by having security remove me from the premises, even though I never raised my voice or behaved aggressively. This wasn’t customer service. It was retaliation for asserting my right to safe lodging. After this happened, I looked at public reviews and saw a pattern of similar complaints about this property including reports of poor room conditions, dismissive staff, and unnecessary escalation. My experience fits that pattern exactly. I have filed formal complaints with the Ohio Attorney General and the Ohio Civil Rights Commission. No guest should be treated this way, and no one should be punished for speaking up about unsafe or unsanitary conditions.

Stayed one night while passing through the area, The location was quite nice and convenient overall. The staff really made sure to make me feel at home. Answered all of my questions immediately! Although I had to come back to the desk to recode my card more than once, The staff never made me feel bad about it. I don’t normally leave reviews but some of the staff need recognition! Especially Michael who checked me in and Ryan in the mornings (again, so sorry for loosing my key so often!) Overall a lovely stay, 10/10 would stay again!

I had a really disappointing experience staying at this hotel in Columbus, Ohio. The staff were incredibly rude — especially one employee with short blonde/brown hair and piercings. They made me feel like I was an inconvenience just for wanting to buy a drink from the gift shop, which was honestly uncomfortable and unnecessary. The room itself was just okay, but there wasn’t even hand soap provided, which felt pretty basic for any hotel stay. On top of that, our key card stopped working halfway through our stay, which was frustrating and inconvenient to deal with. The surrounding area also felt a bit sketchy and didn’t feel very safe, especially at night. Overall, the experience was not welcoming, not comfortable, and definitely not somewhere I would choose to stay again.