Amenities at Comfort Suites Columbus West - Hilliard

Comfort Suites Columbus West - Hilliard offers Coffee/tea in common areas, Coffee/tea in common areas, Elevator/lift, Indoor pool, Indoor pool (surcharge), 24-hour front desk, Free breakfast, Business center, Express check-out, Free self parking, Dry cleaning/laundry services, Smoke-free property, Safe-deposit box at front desk, Laundry facility - coin operated, Television in common areas, Free newspapers in lobby, Air conditioning, Refrigerator, Daily housekeeping, Shower/tub combination, Shower/tub combination, Phone, Microwave, Towels provided, Free local calls, Linens provided, Pillow menu, Private bathroom, Private bathroom (not in room), Free toiletries, LCD TV, Hair dryer, Hair dryer (on request), Iron/ironing board, Iron/ironing board (on request), Cable TV service, Premium TV channels, Free WiFi, Free WiFi (limited) device count, Free WiFi (limited) duration, Free WiFi (limited) time, Blackout drapes/curtains, Desk, Premium bedding, Sofa bed, Sofa bed size, Down comforter, Pets not allowed.

Location

Comfort Suites Columbus West - Hilliard is located at 5547 Keim Cir, Columbus.

Reviews and ratings

Comfort Suites Columbus West - Hilliard has an average rating of 4 out of 5 based on 610 guest reviews. It holds a 2.5-star Stars rating.

Rooms and accommodations at Comfort Suites Columbus West - Hilliard

  • Suite, 2 Queen Beds, Non Smoking

    2 Queen Beds

    Suite, 2 Queen Beds, Non Smoking

  • Standard Room, 2 Queen Beds, Accessible, Non Smoking

    2 Queen Beds

    Room, 2 Queen Beds, Accessible, Non Smoking

  • Room, 1 King Bed, Accessible, Non Smoking

    1 King Bed

    Room, 1 King Bed, Accessible, Non Smoking

  • Suite, 1 King Bed, Non Smoking

    1 King Bed

    Suite, 1 King Bed, Non Smoking

  • Standard Room, 2 Queen Beds, Accessible(Roll-In Shower), Non Smoking

    2 Queen Beds

    Room, 2 Queen Beds, Accessible, Non Smoking

  • Standard Room, 1 King Bed, Non Smoking

    1 King Bed

    Standard Room, 1 King Bed, Non Smoking

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Image of Comfort Suites Columbus West - Hilliard
Image of Comfort Suites Columbus West - Hilliard
Image of Comfort Suites Columbus West - Hilliard

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Image of Comfort Suites Columbus West - Hilliard

Rooms

Property Overview

Why we like it

  • Complimentary breakfast buffets offer good variety for your morning meal
  • The snappy little indoor pool provides a place to take a refreshing dip in the evenings
  • In-room tech options have seen an upgrade thanks to free WiFi, USB ports, and a few more outlets
  • Stow your leftovers and prep your snacks with the in-room fridge and microwave
  • Premium bedding completes the in-room comfort, offering a sweet night’s sleep

What do you need to know

  • Guest can make use of an on-site coin-op laundry
  • Business services are offered in the lobby for basic needs
  • There is plenty of space in the breakfast room, you won’t feel crowded while enjoying your eggs
  • You can take care of your exercise routine in the on-site fitness center
  • Complimentary parking is provided

Amenities

Food and drink

  • Coffee/tea in common areas
  • Free breakfast
  • Refrigerator
  • Microwave

Property services

  • Coffee/tea in common areas
  • Elevator/lift
  • 24-hour front desk
  • Express check-out
  • Dry cleaning/laundry services
  • Smoke-free property
  • Safe-deposit box at front desk
  • Laundry facility - coin operated
  • Television in common areas
  • Free newspapers in lobby
  • Pets not allowed

Activities

  • Indoor pool
  • Indoor pool (surcharge)

Business services

  • Business center

Parking

  • Free self parking

Features

  • Air conditioning
  • Shower/tub combination
  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • Blackout drapes/curtains
  • Desk

Services

  • Daily housekeeping

Bathroom

  • Shower/tub combination
  • Towels provided
  • Free toiletries
  • Hair dryer

Media and electronics

  • Phone
  • Free local calls
  • LCD TV
  • Cable TV service
  • Premium TV channels

Bedding and linens

  • Linens provided
  • Pillow menu
  • Premium bedding
  • Sofa bed
  • Sofa bed size
  • Down comforter

Internet access in public areas

  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time

Reviews

4
610
Reviews

The Comfort Suites Columbus West - Hilliard receives mixed reviews, with some praising its location, cleanliness, and friendly staff. However, recurring concerns involve staff rudeness, issues with room conditions (including unpleasant smells and outdated furniture), inconsistent service (like unavailable pool and breakfast issues), and complaints about a lack of sleep due to excessive lighting. While some guests appreciate the convenience and breakfast offerings, the overall experience is marred by frequent negative feedback.

Convenient location near shopping and restaurantsClean rooms (occasionally)Friendly staff (in some instances)Decent breakfast offerings
cleanliness3
location4
value2.5
service2
amenities2.5
T
Tessa Gutierrez
3 months ago

I'm not sure how old this hotel is, but our room literally looked new. the cleanest bathroom I've ever seen, comfy bed and great pillows. The location is in the midst of restaurants, shopping, and not far off the highway. Not so close that it was loud though. and the parking lot felt private. The staff was sweet and the ladies who ran breakfast kept everything fully stocked. I've seen many places let things run out towards the end of breakfast, but not these dears. The pool area is just the right size. they even had two styles of chairs. Be sure to walk! The tile gets very slippery, understandably so. I really enjoyed the shopping center and restaurants right across the street. Made those travel whoopsies much easier to fix.

R
Rachel Kerns
4 months ago

The room wasn't fully stocked. We had to ask for toilet paper on our 1st night. It was hard to find. The breakfast wasn't that great. The worst part is my daughters and I all ended up with bed bug bites!! Now I'm going to have to sanitize and decontaminate everything! Not happy!!!!

J
Janiyah Bell
4 months ago

If you read no review, please read this. I had a family from out of town stay here & the experience was awful. My family member has serious health issues and had an incident that made the hotel owners kick her out of the hotel. ABSOLUTELY UNACCEPTABLE!! You do not kick people out of a hotel due to illness. On top of that the hotel is not updated and not worth the price. Obviously the resolution did not come to one that was a good one so I figured I’d share.

M
Michelyn Bailey-Florko
6 months ago

Room was clean and tidy. King bed was comfortable and firm. Bathroom was bright and clean with fresh towels. Exteriors sink and counter were clean and organized. My stay was comfortable.

K
kelsey coonce
8 months ago

If I could 0 stars I would. Ontop of the rude service by the employee at the front desk....I booked this room thru their website (not 3rd party) booked 2 beds brought both kids and came early.... to swim.... the pool is permanently closed... website does not list that. Now im stuck in this room for hours with 2 kids. I could of kept 1 kid home and spent way less at another hotel. And cant even gwt breakfast as they have a late breakfast compared to normal hotels and we have to leave 30 minutes before it opens. Cant get a refund. Cant even get choice hotels to switch me hotels to one with a pool. Wasted time, wanted money and front desk people who need to learn customer service faces. Lose your rbf

L
Lori Obenhaus
8 months ago

I made a reservation for my Grandson who was traveling to my home and called and confirmed that they were pet friendly, When my grandson got that there they stated that do not accept pets, I have read the other reviews and feel like this place does not follow the Comfort Suites policies, ended going to La Quinta

J
Jaime Vazquez
8 months ago

The hotel is really clean and everything was in place. The breakfast hot eggs, sausage, different toast, cereal and oatmeal, yogurt and good ?? ^_^. It also, got a internal pool. The employees attitudes was very nice and polite.

D
DAIMANN GILBERT
9 months ago

Nice clean location I did see some so so reviews was a little worried but night shift attendant was very professional and breakfast was good not a lot people here this weekend pool was down but it's winter so it's ok there a lot of things around here shopping and restaurants

F
Faith Lindquist
9 months ago

I came to this hotel to spend New Year’s. I initially booked one night. On Thursday morning, I went downstairs to extend my stay. There was no one at the front desk, and I waited about 3–5 minutes before tapping the desk. A male employee then came out and responded with “what?” He appeared extremely slow, tired, and not fully attentive. I asked him to help me add more nights to my stay. He slowly sat down, mentioned his computer was slow, and eventually said he had added the extra nights. He never asked for my card or processed payment, which confused me, but I assumed everything was taken care of and left for the day. Later that same day, a manager and another employee knocked on my door very loudly and aggressively, demanding that we leave. She did not ask if we had extended or paid for additional nights. I tried to explain that I had come down earlier and that one of their employees helped me extend my stay, but she insisted that I had not. She was angry and aggressive. To avoid further conflict, I agreed to go downstairs and pay, which I did. Later that day, the key cards they gave me stopped working. I went downstairs to let an employee know, and she immediately blamed me, saying it was probably because I put the card near my phone or in my purse. I told her I had not. She continued to give me an attitude, reprogrammed the card, and gave it back. When I returned upstairs, the card still did not work. At that point, I asked my friend to go downstairs because I could not deal with the attitude anymore. My friend and employee then came upstairs and aggressively opened the door for us. Overall, the service at this hotel was very poor. Most of the employees were unfriendly, dismissive, and aggressive. However, I do want to acknowledge two employees who were kind and professional. Ashley, who checked me in on the first night, was incredibly sweet, friendly, and welcoming. She truly stood out. I also want to thank the gentleman who worked Sunday night (I didn’t catch his name), as he was also very friendly and kind. Ashley, I’m truly sorry for your loss. I hope you had a peaceful New Year, and I wish you strength and blessings. Thank you for your kindness and professionalism.

R
Rich L
10 months ago

Visited on a work trip. Close to the facility I was visiting. Easy highway access. Clean room, king bed, seems well maintained for being on a highway. I've been here many times before.

Map

Property Address
5547 Keim Cir
Columbus
Property Contact
614-870-7658