I try to give people the benefit of the doubt but this was truly a terrible experience. Staff does not care about concerns brought to their attention. - Boiler was broken so no running water on 1 of the days we stayed there. No heads up via email though per the Manager it was a planned repair where they posted on the premises paper annoucements. How do those of us arriving the same day the repair is made find out ahead of time? - Message from manager- this was an announced repair. Message from front desk - this was an emergency repair which is why we didn't announce it... Who's lying here? - Running water was shut down before the announced time. Yep, brushing teeth ended abruptly - Digital key did not work. Called the front desk to ask if they could help. First rude response was 'what do you want us to do about it?' - After boiler fix, had to take a cold shower and the hot water did not come until 15 mins later - Brought these up to the Manager to see if they'd be willing to issue a partial refund for the inconvenience since we had to rent a coworking space since we couldn't even go to the bathroom in our hotel for hours that day. He said in summary everything adhered to company policy so no. - I do not recommend staying here or dealing with the staff who clearly don't care.

Breakfast was great, room was nice and spacious, staff friendly. However, in my opinion, they have a serious car break in problem that s not being handled adequately. it appears 7 break-ins last night, allegedly 13 on Tuesday night. "Security" on site did not secure. When traveling in the future, I will pack some window plastic and tape. Good Luck!! *they didn't charge for parking, lol

The hotels and rooms are beautiful. They have a wonderful bar/dining area, the rooms make me feel like I'm in a mini apartment--I love it all. Two things that bothered me, which is why I'm not giving 5 stars: 1. There are no trash bags in the trashcans in the room, which is poor foresight on their part because now the cleaners will have to use their hands to get trash out which is gross. 2. I paid nearly $6 for a parking space. Now tell me why Embassy Suites is just only now putting cameras in the parking lot--and they're only doing it because cars full of hooligans have been coming into the parking lot and breaking into cars. My friend's car was a victim of them last night. They hit a few cars actually. Apparently, this has been going on long enough that the police have a task force focused on catching these kids. Boo to Embassy Suites for only just starting to get a camera system in--it should have been done a long time ago! The place is beautiful, but I would avoid this place until they have the cameras up or the police have caught all the kids.

The front desk staff was very helpful. We are here for business and they were very knowledgeable about things in the area. The rooms were a very good size and very affordable. Hot breakfast is served with a omelet station. I would definitely stay here again

We just completed a reunion of veterans of the Vietnam War here at the hotel. All of our attendees loved the hotel it's location and its amenities. It was close to everything. From the front desk staff (Ashley, Christine and Andrew. ) to the catering staff ( Zack, and Rose) they all went above and beyond normal service. Melissa the bar manager was great to all of us even though age has limited the amount we can drink. Lacey and Miranda were a great help in getting everything put together for the reunion. Kudos to the breakfast staff the two folks managing the griddle prepared one off omelets that were filling and combined with all the other breakfast options it made a complete morning meal. The staff that kept the dining area clean helped out quickly when needed for an emergency. And speaking of emergency as folks were leaving Sunday morning the entire area around the hotel lost power. Some of us were stuck for less than a half hour in the elevators until the fire department could get us out Zack and Ashley were running around taking care of little problems and impressed all involved with their and the rest of the staff's desire to keep the guests happy and safe.

Breakfast - Free breakfast. Hot, made to order omelettes. Plenty of other options, fruit, pancakes, waffle maker, yogurt, pastries. Breakfast is from 7-10. Pool- Open 7a-10a and 12p-9p. Beautiful indoor pool with a waterfall. Has an outdoor heated pool attached in the indoor pool. Easy to swim to if you choose. Workout Room- Open 24 hours Rooms- Absolutely beautiful layout. Suite has an attached office space to work. Double beds were very comfortable. Rooms were clean, no bugs. Highly recommend!

I had a wonderful experience at this hotel. The staff were helpful and friendly, my room was big, clean and I felt safe traveling by myself. There was a $5 night parking fee, which was worth it as it seems other hotels in the area have issues with car break ins. My car was fine and the lot was well lighted. The breakfast was wonderful with several great options. And the managers reception in the evening was wonderful too! They gave me bottles of water at check in and said to come for more as needed. I ordered dinner from the bar two nights and both times a salad. Once with the added chicken and once with the salmon. Both were good but the salmon was amazing! It is in a quiet and safe area and very close to things I needed. If I am ever back in Columbus this is where I will stay. Thank you!

I love how each room has its own living room. Does well with families with kiddos! The option of the snacks in the afternoon is a bonus ! The pool is really cute and a lot of thought went into it's design. I just wish it was heated.

We stayed for a weekend. The hotel was nice, a bit outdated in some places but generally it was good. The manager on duty was not very friendly, I was actually shocked at the lack of customer service skills, it doesn't take much to be kind and she seemed to have a hard time with that whether speaking to customers, or other employees. She was rude with her responses and acted as if your check in process didn't go as smooth as butter, you were incompetent and annoying. If it wasn't for her crappy attitude, I really wouldn't have anything negative to say about our stay.

Booked this hotel because I was looking for a nicer hotel with a pool. When I booked I was told the room was only 118.00 then it was 184 then when I checked in on my phone the day before it said my total was 204 by that time it was to late to find a new place. Then the day of check in I get an alert from my bank that 356.26 was taken out of my account for the room for ONE NIGHT! When we arrived and asked why this was the lady said it was a deposit and then made a remark "if your so worried about spending a large amount maybe you should go to a lower end hotel" then when we went to use the pool there was over 30 children and 20 adults in there. I'm not saying kids shouldn't swim but maybe have a section for adults so they can also enjoy the pool without the uncontrollable children running around and pushing. Then when we went to order room service we were ignored and hung up on leaving us to order out. If you expect to have a peaceful stay don't stay here the walls and door are paper thin. Could literally see people through the "frosted" windows around my door. Could hear every word and the people laughing and screaming outside. Then there was a group of teenage boys running around the hall the workers did nothing. I will never stay here again and truly regret staying in the first place. Absolutely disgusting. The front desk lady i don't remember her name but was a smaller black female she was extremely rude and mostly the reason I will not be back. First time being in Ohio and won't be back because of this stay.