Rooms, great. However, I think we all know that a subpar room can be amazing with great customer service and customer focused emotional intelligence which this location lacks. I am only at 9:30 pm of my stay and will not stay here again. I choose this brand for a reason and this location is not meeting those expectations. First of all, the pool closes at 9. Most Embassy Suites close at 10. There's not a person monitoring the pool anyway during any hour, so why are we closing at 9? And where online does it give the pool hours so people booking can plan for that? Second, the 5 minutes was daughter was able to swim was probably all I should have allowed anyway for safety reasons, given that the pool water was so cloudy that it looked like they dumped milk in it. You could not see through the water hardly at at all. Third. I went to the front desk for water bottles. Stood there and waited for the two employees finish their whole conversation while not acknowledging me at all, then pretend to act like they just saw me in an overly dramatic way. Ok, whatever, but, annoying and not customer focused. Lastly, after we had settled into our room and go to watch tv in the bedroom, the remote isnt working. Called the front desk to let them know that the remote batteries are probably dead, can they send someone with batteries? No, they cannot. Because they have no one available. You have an entire hotel filled with guests, yet you have zero runners at 9:30pm. How is that acceptable? So the summary is, the customer who pays for this particular hotel with the benefits they normally enjoy such as a 10 pm pool closing, and the hotel to bring to your door the things that should have already been quality checked, well, not here. Go somewhere else.

The service was outstanding, breakfast was amazing, maintenance was pretty good! If you want a cold room I would find somewhere else to go. Our room was extremely hot one night and I only asked for a box fan hoping it would be fine. The next day it never cooled off so I told the front desk and they sent maintenance up and added a blower in our ac unit. Not replaced…….added……it cooled off a couple degrees. Talking with other people in our party their room was the exact same. There was not a cool spot in the entire hotel.

I had to check out a day earlier than planned today and assumed my travel agency had made the update. As I was leaving early with suitcase in hand, the Hilton staff member asked me which room I was checking out of and I told her. As I got to my car, I saw her running toward me telling me my checkout was tomorrow. I told her about the mix up and she took care of it. Without her added effort and care, I would have been charged for a room and it would have been on me. On top of that, all of the staff at this hotel were delightful. Will stay again if I have the chance! Thank you again to the wonderful staff member who helped me.

I had an excellent experience at Embassy Suites by Hilton Columbus during my business trip. From the moment I arrived, I felt welcomed and valued as a guest. A special thank you to Fatma (FA) for her outstanding customer service. She was incredibly friendly, professional, and polite, and she went above and beyond to make sure my stay was comfortable. Her warm welcome and positive attitude made a lasting impression on me. Because of the exceptional service I received from FA, I will definitely choose this hotel every time I return to Columbus for business. Employees like her truly make a difference and represent the hotel in the best possible way. Thank you again, FA, for your kindness and hospitality. You made my stay memorable, and I look forward to coming back!

Great hotel, the staff is amazing and it's in a pretty good location for getting around the city. My only gripe is the ventilation in the double rooms. The air doesn't circulate well in the lounging area but thankfully it isn't terrible in the bedroom area but still could be improved

I have stayed at hundreds of hotels and this is a first. The hotel pool closes daily, including weekends from 1030am - 1200. Anyone with children know that's the prime time to go. After breakfast and before we have to start the day. Whatever excuse they have to give, do better. Other hotels don't shut their pools down in the middle of the day to clean, etc. Other than that, the hotel is nice. Very good breakfast. Nice staff. Fix the pool situation then it would be a 5 star.

My husband and I stayed here for a few days. Great location just outside the city. 20-30 minutes to the science center, the gardens, the zoo and casino. Lots to do! The bed was comfy, the room was clean and the breakfast was amazing. Lots of options and the best omelet station! We’ll be back for sure!

I was kind of alarmed by recent reviews on this hotel but I figured I would go since I love ES and stay at them whenever possible. Based on some reviews, you’d think this hotel was the worst and I’m here to say it was definitely not the worst! In fact, the staff here is what makes this place so special. Yes, my room was nice and the amenities were great, but all front desk staff were so kind and helpful, and the bartenders and cooks were super sweet as well! I needed nothing my whole trip and the only feedback I have is that the AC gives off a sulfur like smell, so maybe look into that. Not a deal breaker for me since I always travel with room spray :) I would totally stay again, the staff made it like a home away from home for me. Plus the breakfast was delicious each day I was there, the omelette bar is obviously the highlight !!!

I try to give people the benefit of the doubt but this was truly a terrible experience. Staff does not care about concerns brought to their attention. - Boiler was broken so no running water on 1 of the days we stayed there. No heads up via email though per the Manager it was a planned repair where they posted on the premises paper annoucements. How do those of us arriving the same day the repair is made find out ahead of time? - Message from manager- this was an announced repair. Message from front desk - this was an emergency repair which is why we didn't announce it... Who's lying here? - Running water was shut down before the announced time. Yep, brushing teeth ended abruptly - Digital key did not work. Called the front desk to ask if they could help. First rude response was 'what do you want us to do about it?' - After boiler fix, had to take a cold shower and the hot water did not come until 15 mins later - Brought these up to the Manager to see if they'd be willing to issue a partial refund for the inconvenience since we had to rent a coworking space since we couldn't even go to the bathroom in our hotel for hours that day. He said in summary everything adhered to company policy so no. - I do not recommend staying here or dealing with the staff who clearly don't care.

Breakfast was great, room was nice and spacious, staff friendly. However, in my opinion, they have a serious car break in problem that s not being handled adequately. it appears 7 break-ins last night, allegedly 13 on Tuesday night. "Security" on site did not secure. When traveling in the future, I will pack some window plastic and tape. Good Luck!! *they didn't charge for parking, lol