We have stayed at this hotel numerous times. Great location for downtown event. This past weekend was the worst. No valet and not told that in advance. Ice machine not working , tv didn’t work out of coffee the next morning in lobby and the carpet and furnishings were terribly worn. Stained seats and the freezer in the fridge was in need of a serious defrost. Totally unacceptable for a downtown hotel. It really needs to be shut down. Will be contacting corporate for a refund.

Room 1003 experienced a ceiling collapse over the shower area during my stay. I reported it at checkout and was told a manager would contact me. I followed up by email and, more than a week later, have received no response regarding either the incident or a lost item inquiry. Disappointing lack of follow-through. As of June 8, I still have not received any direct follow-up regarding either the ceiling collapse or my lost item inquiry despite multiple assurances that management would contact me.

I don't usually write many reviews, but I wanted to warn people before staying here. Check in was terrible. There was a line out the door for hours and took us forever to get to the front. The ladies checking in were very nice, but they needed more help. They were sending a staff member up to see if rooms were ready and having to re-assign rooms if they weren't. Only 1 of the four elevators was working and it took 10+ minutes to get one to stop on your floor only to have it full of people. Our shower was making a screeching noise the entire night that kept me up and when you turned the knob no water came out. While waiting to check in we heard several other people coming down to tell the front desk that their shower didn't work either. Our friend's room was blasting heat despite being 75 degrees outside. We went to the bar to get a drink, and it was also blasting heat and about 90 degrees. We were all sweating and had to leave. I would never return to this hotel and would recommend others to not either.

We waited 30 minutes to check in and another 20 minutes to get an elevator up to our floor. One of our key cards didn’t work. Our showers were out of shampoo and body wash. The water was lukewarm. Our AC did not work. The staff was not helpful and there was barely anyone to accommodate the large amount of people checking in. There were two working elevators. Parking was advertised as $17 but ended up being $24. Hotel was outdated and looked nothing like the website. The hotel bar was not stocked and the bartender had no idea what he was doing. Will not be returning.

I stayed here for 2 nights and 3 days. Not once did I get any room service. I requested towels and they were brought to my room and left in the hallway on the floor in front of my door. When the towels were brought there was the sign on the handle stating maid service needed. Staff seen that and continued to ignore our room. We were left with soggy towels hanging up and unmade beds when coming back to our room. On top of that, after changing the AC temperature, it seemed to remain the same. The beds were considerably uncomfortable and it felt like you are sleeping on bricks. The sheets and comforters are rough and not even close to soft and enjoyable. The pillows are also very stiff and hard to bear. I do not recommend. Please do not come here.

Convenient to be so close to the Statehouse. But only 1/4 elevators worked. Rooms would not cool below 75 degrees. Conference Center escalators were broken. No valet. Staff were friendly but couldn’t do much with the resources they had. I had to get my keycard reprogrammed every time I left the room.

Terrible experience. We stayed here for a volleyball tournament. The hotel was NOT prepared for the volume of guests. Only one working elevator so the wait to get up/down was often 10 minutes or more. No fridge or microwave in room. I had to try 6 different floors before I found a working ice machine. The coffee maker in the room did not work with the coffee pods that were provided. The coffee in the lobby was either cold or full of coffee grounds.

I stayed at The Plaza Hotel in Columbus for three nights while in town for a volleyball tournament, and unfortunately the experience was extremely disappointing. There was no heat in the room, and the fan ran continuously even when turned off. On top of that, there was no hot water, which made basic comfort nearly impossible after long tournament days. There was also no daily housekeeping service during the stay. We also had ongoing issues with our key cards repeatedly stopping working, which meant extra trips to the front desk just to access our room. The hotel itself is very outdated. The elevators were extremely slow, there were no refrigerators in the rooms, and only one ice machine was working, which required traveling several floors to access. For a multi-day stay, these inconveniences really added up. The hotel advertises a bar/restaurant, yet there was no menu available, making it unclear what was actually offered. Despite being in town for a large event, there was also no real “deal” or value reflected in the room price given the lack of amenities and comfort. Overall, this stay did not meet basic expectations for comfort, service, or value. I would not stay here again and would not recommend it to travelers — especially those attending events who need reliable accommodations.

Came here for a baseball coaches convention and somehow this place was recommended by the convention center. Parking is a joke and even though they have a valet option, he was no where to be found and apparently didn't come in all day. Then we checked in, the room was not prepped at all (photos included). The garbage cans were cleared and knocked over but the bedding was thrown about and the bathroom was pretty gross. Went down and got another room, that one was ready but came with a wonderful 78 degree setting. We turned the AC on and left to go to the hotel bar. Only good thing about this place was the heavy pour by the bartender. Finally got back to the hotel to 80 degrees and we were told the "mechanic had gone home for the night, turned off the AC power, and that if was only pumping out hot air if you had the thermostat on". Tried to fall asleep and the bed was the creakiest I've ever been on. Shower had no hot water either. Myself and the three coworkers left in the morning and went to a Hampton. Oh, forgot about the stink bug I found in the bedding too. Place should be demolished.

1st room wasn't clean (ready) and the phone didn't work. 2nd room heat stayed at 65-67 degrees and couldn't shut the fan off. COLD Also the TV would turn on and as soon as you select a channel and hit Ok/Select the TV would turn off. Restaurant...... not much on the menu. Come time to pay the bill, credit card only??? Couldn't make change. No Cash???