Amenities at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway offers Elevator/lift, Fitness facilities, Fitness facilities (surcharge), 24-hour front desk, Free breakfast, Free self parking, Dry cleaning/laundry services, Smoke-free property, Luggage storage, 24-hour business center, Gift shops or newsstand, Laundry facility - coin operated, One meeting room, Free newspapers in lobby, Free newspaper, Refrigerator, Daily housekeeping, Phone, Microwave, Towels provided, Free local calls, Pillowtop mattress, Linens provided, Private bathroom, Private bathroom (not in room), Free toiletries, Hair dryer, Hair dryer (on request), Iron/ironing board, Iron/ironing board (on request), In-room safe, In-room safe (laptop compatible), In-room safe (surcharge), Cable TV service, Flat-panel TV, Rollaway/extra beds (surcharge), Premium TV channels, Free WiFi, Free WiFi (limited) device count, Free WiFi (limited) duration, Free WiFi (limited) time, Blackout drapes/curtains, Desk, In-room climate control (heating), Indoor pool, Continental breakfast, Pets not allowed.

Location

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway is located at 8670 Orion Pl, Columbus.

Reviews and ratings

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway has an average rating of 3.9 out of 5 based on 1175 guest reviews. It holds a 2.5-star Stars rating.

Rooms and accommodations at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway

  • Suite, 2 Queen Beds, Accessible Bathtub, Non Smoking

    2 Queen Beds

    Suite, 2 Queen Beds, Accessible Bathtub, Non Smoking

  • Standard Room, 1 King Bed, Roll-in Shower

    1 King Bed

    Standard Room, 1 King Bed, Roll-in Shower

  • Suite, 2 Queen Beds, Roll-in Shower

    2 Queen Beds

    Suite, 2 Queen Beds, Roll-in Shower

  • Suite, 1 King Bed, Kitchenette

    1 King Bed

    Suite, 1 King Bed, Kitchenette

  • Suite, 2 Queen Beds, Kitchenette

    2 Queen Beds

    Suite, 2 Queen Beds, Kitchenette

  • Suite, 2 Queen Beds

    2 Queen Beds

    Suite, 2 Queen Beds

  • Standard Room, 1 King Bed (Jetted Tub)

    1 King Bed

    Standard Room, 1 King Bed

  • Standard Room, 1 King Bed

    1 King Bed

    Standard Room, 1 King Bed

  • Deluxe Room, Non Smoking

    1 King Bed / 1 Queen Bed

    Premium Room

  • Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

    2 Queen Beds

    Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

  • Standard Room

    1 Queen Bed / 1 King Bed

    Standard Room

  • Suite, 1 King Bed, Accessible (Mobility Tub)

    1 King Bed

    Suite, 1 King Bed, Accessible (Mobility Tub)

  • Suite, 1 Bedroom

    1 King Bed

    Suite, 1 Bedroom

  • Suite, 1 King Bed

    1 King Bed

    Suite, 1 King Bed

  • Standard Room, 2 Queen Beds

    2 Queen Beds

    Standard Room, 2 Queen Beds

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Rooms

Property Overview

Why we like it

  • The indoor pool is more like a water park, with slide and fountain plus a couple of lap-swimming lanes
  • Your complimentary breakfast offers a full spread, including a pancake machine
  • Stop by in the evening and enjoy the manager’s reception, offering snacks and drinks
  • You’ll always find the rooms to be clean and the help to be pleasant
  • The hot tub is nice, but a private jetted tub is even more relaxing

What do you need to know

  • Pick up the supplies and snacks you need at the lobby C-store
  • There’s a coin-operated laundry that guests can use to freshen the contents of their suitcases
  • Keurigs provide the in-room coffee here, along with a little supply of K-cups
  • The fitness center has a good mix of equipment and a larger footprint that most hotels
  • Microwaves and mini fridges are standard in all rooms, and pull-out sofas sleep a couple of extra guests

Amenities

Property services

  • Elevator/lift
  • 24-hour front desk
  • Dry cleaning/laundry services
  • Smoke-free property
  • Luggage storage
  • Gift shops or newsstand
  • Laundry facility - coin operated
  • Free newspapers in lobby
  • Pets not allowed

Activities

  • Fitness facilities
  • Fitness facilities (surcharge)
  • Indoor pool

Food and drink

  • Free breakfast
  • Refrigerator
  • Microwave
  • Continental breakfast

Parking

  • Free self parking

Business services

  • 24-hour business center
  • One meeting room

Services

  • Free newspaper
  • Daily housekeeping

Media and electronics

  • Phone
  • Free local calls
  • Cable TV service
  • Flat-panel TV
  • Premium TV channels

Bathroom

  • Towels provided
  • Free toiletries
  • Hair dryer

Bedding and linens

  • Pillowtop mattress
  • Linens provided
  • Rollaway/extra beds (surcharge)

Features

  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe
  • In-room safe (laptop compatible)
  • In-room safe (surcharge)
  • Blackout drapes/curtains
  • Desk
  • In-room climate control (heating)

Internet access in public areas

  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time

Reviews

3.9
1175
Reviews

The Holiday Inn Express Columbus-Polaris Parkway consistently receives positive feedback, particularly highlighting recent renovations, cleanliness, and helpful staff. However, recent reviews indicate ongoing construction and related disruptions, including frequent fire alarm activations, leading to guest dissatisfaction. Value and amenities are generally viewed positively, but concerns persist regarding service responsiveness during challenging situations.

Recent RenovationsCleanlinessHelpful Staff (especially Del & Jon)Convenient Location Near Polaris Mall & I-71Good Breakfast Options
cleanliness4.5
location4
value3.8
service4
amenities3.5
G
Gail Horst
4 months ago

I stay at this location frequently throughout the month for business, and it has consistently been my preferred choice. The staff is exceptional—always welcoming, attentive, and reliable. The recent renovations have given the hotel a warm, comfortable, and more inviting atmosphere that truly feels like a home away from home. I would confidently recommend this location to anyone looking for a dependable and pleasant stay.

B
BYG Business Ltd
5 months ago

Arriving was an ordeal. Flights, TSA, traffic were all affecting my mood. Walking through the front doors I was immediately greeted by Del. He was definitely anticipating something wrong (possibly by the look on my face). He got me registered and off to the room with meal suggestions for the evening. He was very helpful. The room was very clean. I had little need for entertainment. I simply wanted to eat and sleep. The bed was comfortable and a suitable size for me. I slept the night with no discomfort or disturbances. Next morning, breakfast. Very convenient set up and tasty.

K
Kelly Young
5 months ago

Hotel is really nice. Newly renovated rooms with the modern touches. They were currently renovating the lobby. We missed the breakfast in the morning however looks like lots of options available in a large space. Large pool good for kids of all ages. Located right near ikea , if you plan stopping. Lots of food options close.

T
Thomas Cartwright
5 months ago

Del at the front desk was our first experience and he was pleasant and very professional. The entire hotel has been renovated and it really shows. Super clean and new smelling fresh. Beds were very comfy with different choice of pillows. Breakfast made the morning nice and relaxing with a great variety. We were staying two nights, but a very friendly staff member of house keeping still asked us as we were leaving for the day if we wanted a room refresh. Normal I'm sure for each day, but the politeness stood out. Great staff connection throughout our stay. Will stay again!

B
B Allen
5 months ago

Great customer service - thanks Jon! Had an urgent matter needed some help from the staff and they were accommodating thank you Jon! As of 3/20/26 lobby being renovated but all facilities pool, breakfast & gym fully in service. Room was spotless possibly recently renovated as it was sparkling clean & modern. Great location in good side of town just off I-71 and by Polaris mall & top restaurants

O
Oleg Vasilchuk
6 months ago

Great location, right off I-71 and close to the Polaris Mall, Rock City Church, restaurants, Ikia, movies, golfing ?? and many other stores. Hotel is renovated, rooms are big and clean. One thing it be good to know when booking, is that the hotel is under renovation. In the room , the refrigerator is very loud.

T
Tamra Muller
6 months ago

We LOVED our stay here even despite the construction. We had kids along and everyone had an amazing time. They were very accommodating and extremely friendly. The pool was fun and the rooms were clean and updated. Thank you for a lovely stay !

M
Malka Esther Shifer
7 months ago

Was a beautifully renovated hotel room with exceptional service by Del, who went above and beyond to make our stay a complete success for my family! Would definitely recommend!!

C
Constance Glanzer
7 months ago

Great place to stay. It's nice and clean. The rooms have been remodled recently and are very cozy. I think a few of the finising touches are still being done, such as adding a table with chairs and a larger trash can like most hotel rooms have. The pool and lazy river was relaxing. It just didn't seem as warm as most indoor pools. But once we got used to the temperature it wasn't too bad. There was a shower to rinse off the chlorine that did have warm water. I was suprised that our room didn't have a Bible. I really hope they haven't decided to get rid of them.

S
s f
8 months ago

Pool was fun and clean and as expected. No hot tub as advertised so that was disappointing. I appreciated that there was security patrolling the parking lot to watch our vehicles! Hotel was clean, staff was busy but kind. Breakfast was honestly terrible besides the pancake maker, juice was watered down food was put out “fresh” but hard as a hockey puck lol but my kids still got their bellies full (from pancakes) and we all had a good time. We will be back.

Map

Property Address
8670 Orion Pl
Columbus
Property Contact
614-781-6100